Zoey Nguyen
Brisbane
Summary
Dynamic program officer with a proven track record at the Regulation and Program Section, excelling in stakeholder engagement and program management and compliance. Successfully improved the Tax Incentives application forms and processes, enhancing efficiency and compliance. Adept at analysing complex data and delivering impactful briefings, fostering strong relationships with internal and external partners.
Overview
9
9
years of professional experience
Work History
PROGRAM OFFICER
Regulation and Program
10.2023 - Current
- Assessed and provided recommendations for tax incentives applications, Part X applications, and coastal trading applications
- Drafted recommendations and responses to EOT requests
- Created and provided briefs
- Supported the procurement process of the CTLS Replacement Scoping
- Researched and improved the tax incentives applications assessing process and forms
- Liaised and maintained strong relationships with internal and external stakeholders
- Provided research and analysis to support team functions
- Supported reports and compliance
- Researched and improved the Part X application assessment process and forms
- Supported ad-hoc pilot projects and tasks
POLICY OFFICER
Infrastructure Group Assurance and Advisory
11.2022 - 10.2023
- Created and drafted project management packages and record tracking systems
- Supported and analysed project governance options
- Undertook commercial asset management – Commonwealth concessional loan
- Drafted and coordinated Ministerial and Cabinet briefings and supporting material
- Undertook high level business case assessments
- Prepared briefings, reports, papers, and conference speeches
- Investigated innovative funding and financing opportunities on projects
- Supported project teams in progressing alternative financing opportunities
- Supported and performed Project Management Workbooks and Dashboards for project performance reports
- Designed an effective system for monitoring progress toward established goals improving overall accountability within the department
- Collaborated with stakeholders to gather valuable input, ensuring policies were well-informed and comprehensive
ACADEMIC ADVISOR
Keystones of Success, Oodgeroo Unit, QUT
06.2018 - 07.2023
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
- Counselled students regarding course and program selection, class scheduling, career planning, and career aspirations
- Created special handouts, study guides and enrichment materials to boost student knowledge, report writing skills, and research skills
- Delivered supportive and knowledgeable counselling to students with academic or personal concerns
- Assisted students in areas such as Finance, Corporate Finance, Market Analysis, Data Analysis, Property Management, and Leadership
ACADEMIC TUTOR
Indigenous Advancement Strategy, CQUniversity
02.2021 - 10.2022
- Directed students in clear definition of problem statement, precise research questions, proposed methodology and literature review
- Reviewed student files to meet deadlines for completing various graduation requirements
- Encouraged students to explore appropriate and career-related opportunities
- Empowered students through counselling and skill-building exercises
- Assisted major subjects include Residential Construction, Property Valuation, and Economics
- Enhanced student comprehension by utilising various teaching methods and techniques
OWNER AND MANAGER
The Fat Carrot
11.2018 - 12.2019
- Managed day-to-day business operations
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Consulted with customers to assess needs and propose optimal solutions
- Maintained customer satisfaction and resolved customer complaints efficiently
- Increased sales by 20% after the first month of operating
- Maintained up-to-date administrative records to monitor operational conditions
ASSISTANT MANAGER
My Street Food
06.2016 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Worked efficiently under pressure and in fast-paced environment
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Managed over four hundred customers per day
Education
Cert IV in Training and Assessment - TAE40116
TAFE Queensland
12.2021
Master of Science - International Business with Distinction
Central Queensland University
Brisbane, QLD12.2017
Bachelor of Science - Finance and Banking
Vietnam National University
08.2015
Skills
- Stakeholder engagement
- Interpersonal and communication
- Briefing and reporting
- Research and analysis
- Project and program management
- Attention to detail
- Time management
- Data analysis
Timeline
PROGRAM OFFICER
Regulation and Program
10.2023 - Current
POLICY OFFICER
Infrastructure Group Assurance and Advisory
11.2022 - 10.2023
ACADEMIC TUTOR
Indigenous Advancement Strategy, CQUniversity
02.2021 - 10.2022
OWNER AND MANAGER
The Fat Carrot
11.2018 - 12.2019
ACADEMIC ADVISOR
Keystones of Success, Oodgeroo Unit, QUT
06.2018 - 07.2023
ASSISTANT MANAGER
My Street Food
06.2016 - 11.2018
Master of Science - International Business with Distinction
Central Queensland University
Bachelor of Science - Finance and Banking
Vietnam National University
Cert IV in Training and Assessment - TAE40116
TAFE Queensland
Similar Profiles
Sophia TerrelongeSophia Terrelonge
Labor Program Administrator at The Department of Business and Professional RegulationLabor Program Administrator at The Department of Business and Professional Regulation
Shaima Al MansooriShaima Al Mansoori
Director, Education and Training at Federal Authority for Nuclear Regulation (FANR)Director, Education and Training at Federal Authority for Nuclear Regulation (FANR)
R. Todd AgansR. Todd Agans
Licensing Investigator II at Illinois Department Of Financial And Professional RegulationLicensing Investigator II at Illinois Department Of Financial And Professional Regulation
Vilma AiaVilma Aia
Customer Service Specialist at ProbeCustomer Service Specialist at Probe
HELLEN GOWERHELLEN GOWER
Office Cleaner at Solomon Binu LtdOffice Cleaner at Solomon Binu Ltd