Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoey Scott

Geelong,Vic

Summary

  • Proven leader in retail and hospitality, Skilled in processing transactions, handling cash, using registers. skilled in stock management, strategic inventory organisation and warehouse keeping. exceptional customer service demonstrating, multitasking abilities and a positive attitude. Energetic individual equipped to work hard in fast-paced environments, My strategic planning and teamwork have consistently improved store efficiency and sales outcomes. in fast-paced, constantly changing environments . Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

13
13
years of professional experience

Work History

Warehouse, Stock Managment, Sales, Puppy Trainer

Petstock
10.2016 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Assistant Store Manager

SUBWAY®Restaurants
11.2015 - 10.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

All Round Waitress, Bartender, BOH

The Norlane Hotel
12.2013 - 01.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cafe Barista All Rounder

The Rhino Cafe
02.2013 - 12.2013
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.

Retail Worker

The Reject Shop
01.2012 - 01.2013
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Education

High School Diploma -

North Geelong High
Bellpark
12.2014

Skills

  • Customer Service
  • Stock management
  • Upselling and Cross Selling
  • Sales Techniques
  • Strategic Planning
  • Store Organization
  • Order Management
  • Inventory Tracking and Management
  • KPI Tracking
  • Warehouse Organization
  • Stock counts
  • Stock audits
  • Heavy Lifting
  • Unpacking merchandise
  • Audit reporting
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Clear Communication
  • Organizational Skills
  • Quality Assurance
  • Teamwork and Collaboration
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing Personality
  • Cash Handling
  • Cash Register Operation
  • Store Opening and Closing
  • POS System Operation
  • Merchandising knowledge
  • Product Recommendations
  • Team Leadership
  • Sales floor organization
  • Sales and Promotions
  • Positive Attitude
  • Customer Service Management
  • Role Modeling

Timeline

Warehouse, Stock Managment, Sales, Puppy Trainer

Petstock
10.2016 - Current

Assistant Store Manager

SUBWAY®Restaurants
11.2015 - 10.2016

All Round Waitress, Bartender, BOH

The Norlane Hotel
12.2013 - 01.2015

Cafe Barista All Rounder

The Rhino Cafe
02.2013 - 12.2013

Retail Worker

The Reject Shop
01.2012 - 01.2013

High School Diploma -

North Geelong High

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Zoey Scott