Zoey Scott
Geelong,Vic
Summary
- Proven leader in retail and hospitality, Skilled in processing transactions, handling cash, using registers. skilled in stock management, strategic inventory organisation and warehouse keeping. exceptional customer service demonstrating, multitasking abilities and a positive attitude. Energetic individual equipped to work hard in fast-paced environments, My strategic planning and teamwork have consistently improved store efficiency and sales outcomes. in fast-paced, constantly changing environments . Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
Work History
Warehouse, Stock Managment, Sales, Puppy Trainer
Petstock
10.2016 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Assistant Store Manager
SUBWAY®Restaurants
11.2015 - 10.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
All Round Waitress, Bartender, BOH
The Norlane Hotel
12.2013 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cafe Barista All Rounder
The Rhino Cafe
02.2013 - 12.2013
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Retail Worker
The Reject Shop
01.2012 - 01.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
High School Diploma -
North Geelong High
Bellpark12.2014
Skills
- Customer Service
- Stock management
- Upselling and Cross Selling
- Sales Techniques
- Strategic Planning
- Store Organization
- Order Management
- Inventory Tracking and Management
- KPI Tracking
- Warehouse Organization
- Stock counts
- Stock audits
- Heavy Lifting
- Unpacking merchandise
- Audit reporting
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Quality Assurance
- Teamwork and Collaboration
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Cash Register Operation
- Store Opening and Closing
- POS System Operation
- Merchandising knowledge
- Product Recommendations
- Team Leadership
- Sales floor organization
- Sales and Promotions
- Positive Attitude
- Customer Service Management
- Role Modeling
Timeline
Warehouse, Stock Managment, Sales, Puppy Trainer
Petstock
10.2016 - Current
Assistant Store Manager
SUBWAY®Restaurants
11.2015 - 10.2016
All Round Waitress, Bartender, BOH
The Norlane Hotel
12.2013 - 01.2015
Cafe Barista All Rounder
The Rhino Cafe
02.2013 - 12.2013
Retail Worker
The Reject Shop
01.2012 - 01.2013
High School Diploma -
North Geelong High
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