Zoey Xenikas

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• Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
• Collaborated proactively with team members to maintain a clean, organized, and efficient retail environment.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Conducted market research to identify emerging trends and adjust retail strategies accordingly.
• Ability to work efficiently and effectively in busy conditions under high pressure with limited time.
• Multi-task between phone enquiries, serving and getting out orders.
• Worked flexible schedule, earlier starts and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Stocked merchandise, clearly labelled items, and arranged according to size or colour.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers and helped with product questions, selections, and purchases.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Utilised upselling techniques to promote additional products and increase sales.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.