Zoha Raza
Perth,Australia
Summary
A forward-thinking individual with refined interpersonal and multitasking skills with 5+years of experience in the areas of operations, Administration, Policy building and Business analysis, Customer experience and sales.Enjoy working on projects requiring attention to details and use of analytical skills. Keen to learn new skills, meeting deadlines, team player,committed to improving overall business processes and building a cohesive business environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
HZV-LV Ltd
Manchester, UK
08.2023 - 09.2024
- Identifies risks and opportunities within key processes in the area/department. Shares findings with management. Leads/contributes to the development and implementation of options to address risks or maximize opportunities within new or existing processes.
- Analyse operational data, prepare reports for senior management, and make recommendations for performance improvement
- Planned delivery routing, staff timetable, duties team workflows, and promotional initiatives.
- Ensure operations comply with legal, regulatory, and safety standards, promoting a safe and ethical work environment
- Address operational issues and challenges quickly, making decisions that ensure continued efficiency and minimize disruptions
- Conducted regular reviews of existing policies and built new policy procedures for continuous improvement opportunities.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Conducting service level data analysis to identify short comings in business processes and performance and developing solutions to ensure efficient performance.
- Advise and consult appropriate management through the proposal of actions to increase the efficiency and quality of operations.
- Managing the inspection processes for various awarding bodies as the primary representative of the organization.
Administrative Officer
HZV-LV Ltd
Manchester, UK
03.2023 - 08.2023
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Greeted visitors warmly upon arrival at office reception area.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Business Development Officer
Hanif Rajput Catering Services
Islamabad, Pakistan
10.2021 - 09.2022
- Identify and generate new leads through networking, cold calling, social media, and other sales strategies
- Lead negotiations, close contracts, and ensure agreements meet both client and company objectives
- Identified areas where products or services could be improved upon or enhanced.
- Maintained accurate records of all client interactions and transactions
- Researched competition in order to remain competitive in the marketplace.
- Attended networking events to build relationships with potential clients.
- Analyzed customer feedback data to determine areas of improvement within the organization.
- Drafted proposals for new business opportunities based on client needs and requirements.
- Developed and implemented business development strategies to increase sales revenue.
- Coordinated meetings between senior management and key stakeholders regarding business development issues.
- Organized and participated in industry events, conferences, and networking opportunities to promote the company.
- Developed and delivered progress reports, proposals, required documentation and presentations using Microsoft Office.
Administrative Assistant
Red Maple Montessori
Islamabad, Pakistan
04.2020 - 03.2021
- Act as the first point of contact for phone calls, emails, and client inquiries, providing prompt and professional responses
- Manage office supplies and equipment, ensuring timely reordering and cost-effective inventory management
- Compiled data from various sources into organized reports for review by management team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Proofread content for typo-free emails and documentation.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
BA (Hons) - Business Administration and Management
University of Huddersfield
United Kingdom11.2023
Higher National Diploma - Business Administration
Metropolitan International United College
Islamabad, Pakistan01.2020
Skills
- Database management/Data Entry
- Attention to details
- Research & Data analysis
- Microsoft Excel, Outlook, Microsoft, CRM
- Report Writing
- Teamwork and Adaptability
- Customer relations specialist
- Excellent verbal and written communication
- Project Management
- Cost control
- Multi-operations Management
- Quality Assurance
- Quick learner
Websites
Certification
Level 3 Award in Education and Training, UK -2024
Personal Attributes
- Strong leadership qualities with strong sense of initiative, flexibility, and accountability.
- Exemplary work ethic; high degree of diplomacy and professionalism.
- Excellent organizational, planning and time management skills with the ability to keep within timescale and budgets.
- Customer-focused with superior problem solving and decision-making abilities.
- Communicator, innovator, and motivator with the ability to influence and negotiate with internal and external stakeholders.
- Highly analytical and detail orientated with continuous improvement mindset.
- Ability to flourish with minimal guidance in a fast-paced environment, be proactive, and handle uncertainty.
- Committed to the success of the organization and its employees.
Timeline
Operations Manager
HZV-LV Ltd
08.2023 - 09.2024
Administrative Officer
HZV-LV Ltd
03.2023 - 08.2023
Business Development Officer
Hanif Rajput Catering Services
10.2021 - 09.2022
Administrative Assistant
Red Maple Montessori
04.2020 - 03.2021
BA (Hons) - Business Administration and Management
University of Huddersfield
Higher National Diploma - Business Administration
Metropolitan International United College