ZOHAIB LAEEQ
Al Izdhar District,Saudi Arabia
Summary
Proven experience as Event, Conference and Banquet Manager, I have successfully met my individual and team goals. I am optimistic, strive to bring my expertise and experience on table for establishment that I will be working with in Middle East. Blend of experience in multiple positions, I am confident to contribute my skills in new challenging role and moving forward to learn new attributes and skills.
Overview
16
16
years of professional experience
Work History
Event Operation Manager
Park Hyatt Sydney
08.2018 - Current
- Leads shifts and actively participates in the serving of events
- Adheres to implement all standards, policies and procedures (Core Deliverables, SOPs)
- Assist team in maintaining of functions room when needed
- Delegate and communicates vital information to Banquet, Event Service and Event Tech teams
- Conduct room function inspections prior to each event to ensure room is set according to specification
- Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores
- Schedule Banquet and Event Service staff to forecast and service standards, while maximizing profits
- Maintain attendance log for Banquet, Event Service and Event Technology employees
- Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
- Handles guest problems and complaints
- Encourages employees to provide excellent customer service within guidelines
- Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize guest satisfaction
- Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
- Schedule employees to ensure shift coverage and meet business demands and productivity goals
Manager, Career and Industry
William Blue College (Torrens University)
02.2017 - 05.2018
- Collaborating with student and placing them in desired area of interest for Industry placement in Australia as well as overseas Hotel Chains
- Building rapport with Industry brands like IHG, Hilton, Accor and many more to increase opportunity for William Blue students
- Managing and Hosting seminar events at college campus for Industry Partners
- Mentoring students regarding career pathways
- Examine students progress whilst their duration of Industry Placement
Conference and Banquet Manager
Four Seasons Hotel Sydney
06.2012 - 12.2016
- Ensure that all appropriate charges are billed correctly to each event and forwarded to the accounting department for billing
- Assure that all functions are properly staffed in accordance with approved banquet staffing schedule
- Monitoring proper inventory of all banquet service equipment and supplies to meet demand
- Escalating responsibilities to supervisor through diagram that event should be set up as per requirement
- Hires, trained, supervise and evaluate banquet service staff
- Holds pre-function meeting with servers to implement smooth, efficient service
- Conduct appraisal of banquet staff and coordinate with HR department if any training or counseling required for staff wellbeing
- Mentoring team regularly and helping underperforming staff with one on one session by regulating performance management program
- Coordinate with client for any suggestion that enhance the event
- Assisting HR department in hiring staff
- Ordering wine and beverages for restocking
Industry placement (Various Roles)
01.2012 - 05.2012
- Gained experience as a Food and Beverage Attendant in Fine Dining, Banquets, Room Service, and Bar Operations
- Assisted in HR Administration, supporting recruitment and training processes
- Developed foundational knowledge in hospitality operations and guest service management
Trainee Volunteer
Award Winning William Blue Dinning Restaurant
08.2009 - 11.2011
- Acquired hands-on experience in fine dining, food & beverage service, and restaurant operations
- Trained under experienced Chefs and Restaurant Managers, gaining industry insights prior to professional employment
- Developed expertise in: Mise en place (preparation duties) and à la carte service
- Wine selection and guest menu recommendations
- Barista duties and coffee preparation
- Culinary roles in a rotating kitchen environment
- Cash handling using MICROS POS system
Education
Bachelor Of Business -
Kaplan Business School
01.2017
Advance Diploma in Hospitality -
William Blue College
01.2011
Skills
- Opera, Fidelio software
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Social Media & Marketing (Hospitality PR & Digital Campaigns)
Timeline
Event Operation Manager
Park Hyatt Sydney
08.2018 - Current
Manager, Career and Industry
William Blue College (Torrens University)
02.2017 - 05.2018
Conference and Banquet Manager
Four Seasons Hotel Sydney
06.2012 - 12.2016
Industry placement (Various Roles)
01.2012 - 05.2012
Trainee Volunteer
Award Winning William Blue Dinning Restaurant
08.2009 - 11.2011
Advance Diploma in Hospitality -
William Blue College
Bachelor Of Business -
Kaplan Business School
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