Zohnain Ahmed
Forest Lake,Australia
Summary
Dynamic Grants Support Officer with a proven track record at the Dept of Education, excelling in grant assessment and contract compliance. Adept at developing training materials and enhancing team collaboration, I consistently improve operational efficiency while maintaining high client satisfaction levels. Recognised for critical thinking and effective time management in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Grants Support Officer (AO6)
Dept of Education
Brisbane CBD, QLD
01.2025 - Current
- Managed daily support tasks for staff and clients efficiently.
- Facilitated communication between teams to enhance service delivery.
- Assisted in the development of training materials for new employees.
- Resolved client inquiries promptly to maintain satisfaction levels.
- Documented support processes to ensure consistency and clarity.
- Collaborated with team members on process improvements and best practices.
- Reviewed existing processes to ensure maximum efficiency was achieved.
- Reviewed contract terms to ensure compliance with organizational policies.
- Provided guidance on the interpretation of contract clauses and language.
- Ensured timely renewal of expiring contracts.
- Conducted assessments to determine eligibility for funding..
Administrative Officer (AO4)
Dept of Agriculture and Fisheries
Browns Plains, QLD
10.2024 - 12.2024
- Managed office correspondence and communication within the department.
- Coordinated meetings and scheduled appointments for team members.
- Maintained accurate records of departmental activities and documentation.
- Created aerial flight paths.
- Created a schedule of tasks for field teams.
- Liaised with external agencies to facilitate information sharing.
- Trained new staff.
- Job creation and reconciliation.
- Perform QA of team members work.
Grants Officer (AO5)
Department of Justice & Attorney General
Brisbane CBD, Australia
05.2024 - 07.2024
- Assess grant applications against strict eligibility criteria
- Ensure records are correct and up-to-date
- Attend to applicant inquiries and resolve issues or complaints
- Provide written and verbal correspondence to applicants
- Perform QA checks on team members assessments
- Assist managers with complaints and escalations
- Assist in development of training modules for future programs and staff
Plan Room Officer (AO4)
Department of Transport and Main Roads
Brisbane CBD, QLD
11.2023 - 05.2024
- Analyze drawings and plans for compliance.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Mitigated potential risks by proactively identifying potential issues, and implementing appropriate countermeasures or contingency plans as needed.
- Attended team meetings and training sessions to improve skills, and learn new policies and procedures.
Administration Officer (AO3)
QBuild
Cannon Hill, QLD
08.2023 - 11.2023
- Helped develop and implement a training program for new staff that improved productivity
- Assessed grant applications against strict eligibility criteria.
- Run daily and weekly statistical reports for Departmental and Ministerial use.
- Attend to applicant inquiries and resolve issues or complaints.
- Maintain applicant records.
- Arrange inspections with Offices in other regions to maximize productivity and efficiency.
Senior Grants Officer (AO4)
Department of Energy and Public Works
Cannon Hill, QLD
06.2023 - 08.2023
- Manage a team of five Grants Administration Officers.
- Signed off on grant application assessments.
- Run daily and weekly statistical reports for departmental and ministerial use.
- Assign daily and weekly tasks to staff.
- Check the quality of work, assessments, and provide training where required.
- Coordinate house inspections across different QBuild regions.
- Maintain and organize the staff roster and break times.
- Provide team performance reports to the Program Manager.
- Handle escalated complaints and assessments where special circumstances need to be considered.
- Coaching and training of new staff.
Grants Administration Officer (AO3)
QBuild
Cannon Hill, QLD
06.2022 - 06.2023
- Helped develop and implement a training program for new staff that improved productivity.
- Assessed grant applications against strict eligibility criteria.
- Run daily and weekly statistical reports for departmental and ministerial use.
- Attend to applicant inquiries, and resolve issues or complaints.
- Maintain applicant records.
- Arrange inspections with offices in other regions to maximise productivity and efficiency.
Customer Service Agent
Smart Service Queensland
Mt Gravatt, QLD
07.2021 - 05.2022
- Transferring calls to specialized queues.
- Processing applications for border passes to allow travel into and out of Queensland.
- Providing advice on department legislation and policy to callers.
- Handling of general inquiries and complaints.
- Use preset scripting to deliver consistent answers.
- Make, amend, and cancel COVID-19 vaccination appointments across all government-managed vaccination centers across QLD.
- Provide information to callers about vaccination centers, and details around vaccine brands.
Enrolment Officer
TAFE QLD
Southbank, QLD
04.2021 - 07.2021
- Help local and international students enrol in courses or individual units.
- Process enrolment applications.
- Coordinate between different faculties to ensure that enough seats are available for further enrollments.
- Take payment over the phone.
- Set up a payment plan for students who are unable to pay outright.
- Assist students in the lodgment of various government subsidies and loans.
- Provide technical assistance to students in organising their timetables.
Process Worker
Inghams Chicken
Murrarie, QLD
05.2019 - 04.2021
- Followed safety protocols to ensure a safe working environment.
- Maintained cleanliness and hygiene standards in production areas.
- Assisted in packaging finished products for distribution.
- Collaborated with team members to meet production targets daily.
- Monitored quality control measures during processing operations.
Customer Experience Officer
Vodafone Fiji Call Centre
Suva, Fiji
09.2017 - 05.2018
- Assist existing customers in renewing, changing, or canceling their contracts.
- Provide information to customers regarding current bonuses, deals, and packages.
- Work toward monthly KPIs in order to secure bonuses.
- Handle general inquiries, and resolve basic technical issues for existing customers.
Skills
- Critical thinking and problem solving
- Microsoft Office
- Contract compliance
- Grant assessment
- Process documentation
- Training material development
- Quality assurance
- Data analysis
- Performance reporting
- Team collaboration
- Operational support
- Ability to multitask
- Computer skills
- Fast learner
- Adaptability
- Effective time management
- Ability to work under pressure
- Ability to work in a team
- Communication skills
Accomplishments
- Bridge to Brisbane, Brisbane, 2022 - Present
- Father to an amazing 5-year-old Son, Brisbane, 2020 - Present
- Gold Medalist - Divisional Mathematics Competition, Fiji, 2012
- National Spelling Bee - Runner-up, Fiji, 2012
- Distinction Award - Royal Australian Chemical Institute, 2012
- Assistant Head-Boy - High School, Fiji, 2012
- Winner - District Oratory Competition, Fiji, 2008
- Head Boy - Primary School, Fiji, 2007
References
- Erin Kuhl, Manager, Department of Education, Erin.Kuhl@qed.qld.gov.au, 0402 821 962
- Michelle Ossipow, Assistant Manager, Dept. of Justice and Attorney General, Michelle.Ossipow@justice.qld.gov.au, 0431 475 371
- Jodie Hocking, Manager, Department of Transport and Main Roads, Jodie.x.Hocking@tmr.qld.gov.au, 0417 731 196
Hobbies and Interests
- Driving
- Building
- Music
- Food
- Puzzles
Languages
- English
- Hindi
Personal Information
- Date of Birth: 01/Apr/1995
- Driving License: Class C
Timeline
Grants Support Officer (AO6)
Dept of Education
01.2025 - Current
Administrative Officer (AO4)
Dept of Agriculture and Fisheries
10.2024 - 12.2024
Grants Officer (AO5)
Department of Justice & Attorney General
05.2024 - 07.2024
Plan Room Officer (AO4)
Department of Transport and Main Roads
11.2023 - 05.2024
Administration Officer (AO3)
QBuild
08.2023 - 11.2023
Senior Grants Officer (AO4)
Department of Energy and Public Works
06.2023 - 08.2023
Grants Administration Officer (AO3)
QBuild
06.2022 - 06.2023
Customer Service Agent
Smart Service Queensland
07.2021 - 05.2022
Enrolment Officer
TAFE QLD
04.2021 - 07.2021
Process Worker
Inghams Chicken
05.2019 - 04.2021
Customer Experience Officer
Vodafone Fiji Call Centre
09.2017 - 05.2018