Summary
Overview
Work History
Skills
Accomplishments
References
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

Zohnain Ahmed

Forest Lake,Australia

Summary

Dynamic Grants Support Officer with a proven track record at the Dept of Education, excelling in grant assessment and contract compliance. Adept at developing training materials and enhancing team collaboration, I consistently improve operational efficiency while maintaining high client satisfaction levels. Recognised for critical thinking and effective time management in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Grants Support Officer (AO6)

Dept of Education
Brisbane CBD, QLD
01.2025 - Current
  • Managed daily support tasks for staff and clients efficiently.
  • Facilitated communication between teams to enhance service delivery.
  • Assisted in the development of training materials for new employees.
  • Resolved client inquiries promptly to maintain satisfaction levels.
  • Documented support processes to ensure consistency and clarity.
  • Collaborated with team members on process improvements and best practices.
  • Reviewed existing processes to ensure maximum efficiency was achieved.
  • Reviewed contract terms to ensure compliance with organizational policies.
  • Provided guidance on the interpretation of contract clauses and language.
  • Ensured timely renewal of expiring contracts.
  • Conducted assessments to determine eligibility for funding..

Administrative Officer (AO4)

Dept of Agriculture and Fisheries
Browns Plains, QLD
10.2024 - 12.2024
  • Managed office correspondence and communication within the department.
  • Coordinated meetings and scheduled appointments for team members.
  • Maintained accurate records of departmental activities and documentation.
  • Created aerial flight paths.
  • Created a schedule of tasks for field teams.
  • Liaised with external agencies to facilitate information sharing.
  • Trained new staff.
  • Job creation and reconciliation.
  • Perform QA of team members work.

Grants Officer (AO5)

Department of Justice & Attorney General
Brisbane CBD, Australia
05.2024 - 07.2024
  • Assess grant applications against strict eligibility criteria
  • Ensure records are correct and up-to-date
  • Attend to applicant inquiries and resolve issues or complaints
  • Provide written and verbal correspondence to applicants
  • Perform QA checks on team members assessments
  • Assist managers with complaints and escalations
  • Assist in development of training modules for future programs and staff

Plan Room Officer (AO4)

Department of Transport and Main Roads
Brisbane CBD, QLD
11.2023 - 05.2024
  • Analyze drawings and plans for compliance.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Mitigated potential risks by proactively identifying potential issues, and implementing appropriate countermeasures or contingency plans as needed.
  • Attended team meetings and training sessions to improve skills, and learn new policies and procedures.

Administration Officer (AO3)

QBuild
Cannon Hill, QLD
08.2023 - 11.2023
  • Helped develop and implement a training program for new staff that improved productivity
  • Assessed grant applications against strict eligibility criteria.
  • Run daily and weekly statistical reports for Departmental and Ministerial use.
  • Attend to applicant inquiries and resolve issues or complaints.
  • Maintain applicant records.
  • Arrange inspections with Offices in other regions to maximize productivity and efficiency.

Senior Grants Officer (AO4)

Department of Energy and Public Works
Cannon Hill, QLD
06.2023 - 08.2023
  • Manage a team of five Grants Administration Officers.
  • Signed off on grant application assessments.
  • Run daily and weekly statistical reports for departmental and ministerial use.
  • Assign daily and weekly tasks to staff.
  • Check the quality of work, assessments, and provide training where required.
  • Coordinate house inspections across different QBuild regions.
  • Maintain and organize the staff roster and break times.
  • Provide team performance reports to the Program Manager.
  • Handle escalated complaints and assessments where special circumstances need to be considered.
  • Coaching and training of new staff.

Grants Administration Officer (AO3)

QBuild
Cannon Hill, QLD
06.2022 - 06.2023
  • Helped develop and implement a training program for new staff that improved productivity.
  • Assessed grant applications against strict eligibility criteria.
  • Run daily and weekly statistical reports for departmental and ministerial use.
  • Attend to applicant inquiries, and resolve issues or complaints.
  • Maintain applicant records.
  • Arrange inspections with offices in other regions to maximise productivity and efficiency.

Customer Service Agent

Smart Service Queensland
Mt Gravatt, QLD
07.2021 - 05.2022
  • Transferring calls to specialized queues.
  • Processing applications for border passes to allow travel into and out of Queensland.
  • Providing advice on department legislation and policy to callers.
  • Handling of general inquiries and complaints.
  • Use preset scripting to deliver consistent answers.
  • Make, amend, and cancel COVID-19 vaccination appointments across all government-managed vaccination centers across QLD.
  • Provide information to callers about vaccination centers, and details around vaccine brands.

Enrolment Officer

TAFE QLD
Southbank, QLD
04.2021 - 07.2021
  • Help local and international students enrol in courses or individual units.
  • Process enrolment applications.
  • Coordinate between different faculties to ensure that enough seats are available for further enrollments.
  • Take payment over the phone.
  • Set up a payment plan for students who are unable to pay outright.
  • Assist students in the lodgment of various government subsidies and loans.
  • Provide technical assistance to students in organising their timetables.

Process Worker

Inghams Chicken
Murrarie, QLD
05.2019 - 04.2021
  • Followed safety protocols to ensure a safe working environment.
  • Maintained cleanliness and hygiene standards in production areas.
  • Assisted in packaging finished products for distribution.
  • Collaborated with team members to meet production targets daily.
  • Monitored quality control measures during processing operations.

Customer Experience Officer

Vodafone Fiji Call Centre
Suva, Fiji
09.2017 - 05.2018
  • Assist existing customers in renewing, changing, or canceling their contracts.
  • Provide information to customers regarding current bonuses, deals, and packages.
  • Work toward monthly KPIs in order to secure bonuses.
  • Handle general inquiries, and resolve basic technical issues for existing customers.

Skills

  • Critical thinking and problem solving
  • Microsoft Office
  • Contract compliance
  • Grant assessment
  • Process documentation
  • Training material development
  • Quality assurance
  • Data analysis
  • Performance reporting
  • Team collaboration
  • Operational support
  • Ability to multitask
  • Computer skills
  • Fast learner
  • Adaptability
  • Effective time management
  • Ability to work under pressure
  • Ability to work in a team
  • Communication skills

Accomplishments

  • Bridge to Brisbane, Brisbane, 2022 - Present
  • Father to an amazing 5-year-old Son, Brisbane, 2020 - Present
  • Gold Medalist - Divisional Mathematics Competition, Fiji, 2012
  • National Spelling Bee - Runner-up, Fiji, 2012
  • Distinction Award - Royal Australian Chemical Institute, 2012
  • Assistant Head-Boy - High School, Fiji, 2012
  • Winner - District Oratory Competition, Fiji, 2008
  • Head Boy - Primary School, Fiji, 2007

References

  • Erin Kuhl, Manager, Department of Education, Erin.Kuhl@qed.qld.gov.au, 0402 821 962
  • Michelle Ossipow, Assistant Manager, Dept. of Justice and Attorney General, Michelle.Ossipow@justice.qld.gov.au, 0431 475 371
  • Jodie Hocking, Manager, Department of Transport and Main Roads, Jodie.x.Hocking@tmr.qld.gov.au, 0417 731 196

Hobbies and Interests

  • Driving
  • Building
  • Music
  • Food
  • Puzzles

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 01/Apr/1995
  • Driving License: Class C

Timeline

Grants Support Officer (AO6)

Dept of Education
01.2025 - Current

Administrative Officer (AO4)

Dept of Agriculture and Fisheries
10.2024 - 12.2024

Grants Officer (AO5)

Department of Justice & Attorney General
05.2024 - 07.2024

Plan Room Officer (AO4)

Department of Transport and Main Roads
11.2023 - 05.2024

Administration Officer (AO3)

QBuild
08.2023 - 11.2023

Senior Grants Officer (AO4)

Department of Energy and Public Works
06.2023 - 08.2023

Grants Administration Officer (AO3)

QBuild
06.2022 - 06.2023

Customer Service Agent

Smart Service Queensland
07.2021 - 05.2022

Enrolment Officer

TAFE QLD
04.2021 - 07.2021

Process Worker

Inghams Chicken
05.2019 - 04.2021

Customer Experience Officer

Vodafone Fiji Call Centre
09.2017 - 05.2018

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Zohnain Ahmed