Zohnain Ahmed
Brisbane,Australia
Summary
Dynamic Professional Eager to Energise Your Team! Greetings, I am Zohnain Zoran Ahmed - a vivacious candidate poised to propel your company to new heights. With a robust track record in office administration, logistics, payroll, and customer service, I bring a power-packed 28 years of life to your team. A maestro of office tech, I can command a fleet of printers, scanners, and various software programs, coupled with an inherent knack for customer engagement. Hailing from a business lineage, exceptional service is in my DNA. A permanent resident here in Australia since 2018, I am your instant asset, ready to roll without notice. My adaptability shines through shifting landscapes and my unyielding work ethic. Precision under pressure is my forte and deadlines are but milestones in my sprint. I am hardwired for teamwork and excel when the going gets tough. Mentally primed and deadline driven, I have worked as a Grants Administration Officer at QBuild Queensland (June 2022 - November 2023) and am currently a Plan Room Officer at Transport and Main Roads since November 2023. I'm confident I am tailor-made for your team's success with exceptional experience in both Grants administration for a government department and the use of SmartyGrants. Let's ignite greatness together!
Excitedly,
Zohnain.
Overview
7
7
years of professional experience
Work History
Plan Room Officer
Department Of Transport And Main Roads
11.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Grants Administration Officer
QBuild
08.2023 - 11.2023
- Helped develop and implement a training program for new staff that improved productivity
- Assessed grant applications against strict eligibility criteria
- Run daily and weekly statistical reports for Departmental and Ministerial use
- Attend to applicant inquiries and resolve issues or complaints
- Maintain applicant records
- Arrange inspections with Offices in other regions to maximize productivity and efficiency.
Senior Grants Officer
QBuild
06.2023 - 08.2023
- Manage a team of 5 Grants Administration Officers
- Signed off on grant application assessments
- Run daily and weekly statistical reports for Departmental and Ministerial use
- Assign daily and weekly tasks to staff
- Check the quality of work/assessments and provide training where required
- Coordinate house Inspections across different QBuild Regions
- Maintain and organize staff roster and break times
- Provide team performance reports to Program Manager
- Handle escalated complaints and assessments where special circumstances need to be considered
- Coaching and training of new staff.
Grants Administration Officer
QBuild
06.2022 - 06.2023
- Helped develop and implement a training program for new staff that improved productivity
- Assessed grant applications against strict eligibility criteria
- Run daily and weekly statistical reports for Departmental and Ministerial use
- Attend to applicant inquiries and resolve issues or complaints
- Maintain applicant records
- Arrange inspections with Offices in other regions to maximize productivity and efficiency.
Customer Service Agent
Smart Service Queensland
04.2021 - 05.2022
- Transferring calls to specialized queues
- Processing applications for Border Passes to allow travel into and out of Queensland
- Providing advice on department legislation and policy to callers
- Handling of general inquiries and complaints
- Use pre-set Scripting to deliver consistent answers
- Make, amend, and cancel COVID-19 vaccination appointments across all government-managed vaccination centers across QLD
- Provide information to callers about vaccination centers and details around vaccine brands.
Enrolment Officer
TAFE QLD
01.2021 - 04.2021
- Help local and international students enroll into courses/individual units
- Process enrollment applications
- Coordinate between different faculties to ensure enough seats are available for further enrollments
- Take payment over the phone
- Set up a payment plan for students unable to pay outright
- Assist students in the lodgment of various government subsidies and loans
- Provide technical assistance to students in organizing their timetables.
Process Worker
Inghams Chicken
06.2019 - 01.2021
- Loading, Unloading, Packing, Sorting
Customer Experience Officer
Vodafone Fiji Call Centre
09.2017 - 05.2018
- Assist existing customers in renewing, changing, or canceling their Contracts
- Provide information to customers regarding current bonuses, deals, and packages
- Work towards monthly KPIs in order to secure bonuses
- Handle general inquiries and resolve basic technical issues for existing customers.
Skills
- Critical thinking and problem solving
- Ability to Multitask
- Fast Learner
- Adaptability
- Effective Time Management
- Ability to Work Under Pressure
- Computer Skills
- Microsoft Excel
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Customer Service
Personal Information
- Name: Zohnain Zoran Ahmed
- Date of Birth: 01/04/1995
- Email: zoran.ahmed.za@gmail.com
- Mobile: 0480 192 672
- Address: 10 Tropical Drive, Forest Lake, 4078, QLD
References
- Leah Berg, Senior Grants Officer from QBuild, leah.berg@epw.qld.gov.au, 0413 279 712
- Ryan Blake, Program Manager from QBuild, ryan.blake@epw.qld.gov.au, 0417 731 196
- Kirsty Hicks, Recruitment Officer from Findmea, kirsty@findmea.com.au, 0481 773 358
Timeline
Plan Room Officer
Department Of Transport And Main Roads
11.2023 - Current
Grants Administration Officer
QBuild
08.2023 - 11.2023
Senior Grants Officer
QBuild
06.2023 - 08.2023
Grants Administration Officer
QBuild
06.2022 - 06.2023
Customer Service Agent
Smart Service Queensland
04.2021 - 05.2022
Enrolment Officer
TAFE QLD
01.2021 - 04.2021
Process Worker
Inghams Chicken
06.2019 - 01.2021
Customer Experience Officer
Vodafone Fiji Call Centre
09.2017 - 05.2018
Similar Profiles
TARSHA SCOTTTARSHA SCOTT
Customer Service Officer / Driving Examiner at Department of Transport and Main RoadsCustomer Service Officer / Driving Examiner at Department of Transport and Main Roads
EMMA NEILSENEMMA NEILSEN
Assistant Operations Officer at Department of Transport and Main Roads - TransLink DivisionAssistant Operations Officer at Department of Transport and Main Roads - TransLink Division
Maria Cristina Luz da ConceicaoMaria Cristina Luz da Conceicao
Finance Support Officer at Department of Transport and Main RoadsFinance Support Officer at Department of Transport and Main Roads
Maya MenonMaya Menon
Senior Advisor Capability Development (AO6) at RoadTek - Department of Transport and Main RoadsSenior Advisor Capability Development (AO6) at RoadTek - Department of Transport and Main Roads
Saeideh SaeidfarSaeideh Saeidfar
Manager at Commonry, BrandBank Group, Myer CarindaleManager at Commonry, BrandBank Group, Myer Carindale