Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Zoi Livaditis

Frankston South,VIC

Summary

Proficient in supporting medical and patient needs in fast-paced hospital settings. Highly organized and professional at all times. Analytical problem-solver and strong multitasker with good time management and skills. Pharmacy Technician bringing in experience in filling prescriptions with great accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies. Hardworking and reliable with strong abilities. Offering many across the board skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician Team Leader

Peninsula Health
Frankston, Victoria
03.2022 - Current
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed inventories, rotated stock, removed expired or damaged drug products.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.

Ward Clerk (ED and Walker Ward)

Peninsula Health
Rosebud , Vic
12.2021 - 03.2022
  • Collected paperwork for patients, nurses and physicians.
  • Worked in high-volume departments to answer telephone calls and route connections to appropriate departments or staff.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Completed charts, staffing sheets and other documentation.
  • Located and filed physical permanent records.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Covid Support Officer

Peninsula Health
Frankston, Vic
12.2020 - Current
  • Checking in patients for their first, second and now third Covid-19 vaccination.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Adhered to healthcare documentation protocol in charting patients' progress and updating departmental records using CVMS.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.

COVID-19 Tester

Peninsula Health
Frankston, Vic
12.2020 - 03.2021
  • Creating profiles for patients requiring a covid-19 test.
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
  • Adhered to universal protocol precautions when disposing of contaminated items while performing phlebotomy or laboratory procedures.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Updated software documentation and user guides to align with current features and comply with best-practice standards.
  • Used DHHS run database to maintain detailed records of known bugs and patches.
  • Resolved administration issues to improve productivity and workflows.

Customer Service Assistant

Peninsula Health
Frankston, Vic
09.2020 - 12.2020
  • Assisting the ward clerk in administrative tasks such as filing patient folders, labeling and restocking.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented conversations with customers to track requests, problems and solutions.
  • I worked in Westernport ward (cardiac), AMSU (acute medical), and SSSU ( Surgical short stay unit).

Waitress

Sugo67
Mornington, Vic
11.2017 - 02.2020
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Concierge

Peninsu.a Health
Frankston, Rosebud, Morington, VIC
04.2020 - 03.2021
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Adhered to industry best practices, safety protocols and company policies.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Scheduled and accompanied clients to medical appointments.

Education

High School Diploma -

Blacombe Grammar
Mount Martha, VIC
11.2018

Certificate III - Pharmacy Technology

Box Hill Institute
Box Hill

Skills

  • Ordering and re-stocking
  • Verifying order
  • Resolving customer issues
  • Supply ordering
  • Data entry
  • Reporting and documentation
  • Information tracking
  • Organization
  • Multitasking
  • Critical thinking
  • Reliable and trustworthy
  • Active listening
  • Computer Skills
  • Time management
  • Organizational skills
  • Troubleshooting
  • Processing orders
  • Reporting and Documentation
  • Process Improvement
  • Project Management
  • Customer Service
  • Emergency Response
  • Staff Training
  • Calendar Management
  • Mail Handling
  • Meeting Planning
  • Filing
  • Spreadsheet Management
  • Database Management
  • Invoice Processing
  • Clerical Support
  • Minute Taking

references

Jody Elvey- Pharmacy Technician

Email: JElvey@phcn.vic.gov.au

Nicole Lowns- Peninsula Health Allocator and Training officer

Email: NLowns@phcn.vic.gov.au

Timeline

Pharmacy Technician Team Leader

Peninsula Health
03.2022 - Current

Ward Clerk (ED and Walker Ward)

Peninsula Health
12.2021 - 03.2022

Covid Support Officer

Peninsula Health
12.2020 - Current

COVID-19 Tester

Peninsula Health
12.2020 - 03.2021

Customer Service Assistant

Peninsula Health
09.2020 - 12.2020

Concierge

Peninsu.a Health
04.2020 - 03.2021

Waitress

Sugo67
11.2017 - 02.2020

High School Diploma -

Blacombe Grammar

Certificate III - Pharmacy Technology

Box Hill Institute

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Zoi Livaditis