Zoi Vourvopoulou
Frankston,VIC
Summary
Dedicated and compassionate professional with a unique blend of experience in dental nursing and retail. With a solid foundation in providing exceptional patient care in fast-paced dental environments, I excel in assisting with procedures, sterilizing instruments, and managing patient records. My background in retail has honed my customer service skills, including effective communication, problem-solving, and inventory management. I thrive in team-oriented settings and am committed to creating positive experiences for patients and customers alike. Highly adaptable, detail-oriented, and driven to provide high-quality service in any environment.
Overview
4
4
years of professional experience
Work History
Dental Nurse
The Smile Place Mt Eliza
02.2024 - Current
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
Retail Sales Associate
Cotton On Group
10.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Hospitality Worker
Roll`d
02.2023 - 10.2023
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Customer Service Representative
Coles
06.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hospitality Worker
Geonbae
12.2020 - 05.2022
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Dental Assisting III
Chisholm Institute
Melbourne, VIC02-2025
High School Diploma -
Rowville Performing Arts Centre
Melbourne11-2020
Skills
- Impression taking
- Appointment scheduling
- Oral surgery support
- Infection control expertise
- Safety management
- Record keeping
- Health and safety regulations compliance
- Instrument preparation
Timeline
Dental Nurse
The Smile Place Mt Eliza
02.2024 - Current
Retail Sales Associate
Cotton On Group
10.2023 - 02.2024
Hospitality Worker
Roll`d
02.2023 - 10.2023
Customer Service Representative
Coles
06.2022 - 01.2023
Hospitality Worker
Geonbae
12.2020 - 05.2022
Dental Assisting III
Chisholm Institute
High School Diploma -
Rowville Performing Arts Centre
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