Zokondweretsa (Zo) Mtenje
Brighton East
Summary
Zo is a dedicated and motivated individual. She loves working with people. Zo has proven stakeholder and relationship skills gained from her various roles in the hospitality industry and swim coaching. She has an amazing ability to think on her feet and problem solve. Zo is a quick learner and is adaptable to different environments. She has a positive and can do attitude and loves expanding her skill levels.
Overview
2
2
years of professional experience
Work History
Swim Coach
Firbank Grammar School
09.2022 - Current
- Taught daily swim instruction to students varying in ages (3 to 13) and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Maintained CPR to ensure preparedness for emergency situations during lessons.
- Mentored and trained new swim instructors on best practices.
Waitress
Triple P CO PTY LTD
11.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Dish Hand
Waterfront
04.2022 - 10.2022
- Improved kitchen efficiency by swiftly and thoroughly cleaning dishes, utensils, and cookware.
- Supported chefs with timely preparation of ingredients for various meal services.
- Maintained a clean and sanitized work environment for optimal food safety and staff wellbeing.
- Contributed to restaurant''s reputation for exceptional cleanliness, ensuring spotless dishware and utensils for customer satisfaction.
- Efficiently operated commercial-grade dishwasher, minimizing water usage and maximizing equipment life.
- Demonstrated consistent punctuality and reliability, contributing to overall team success.
- Adhered to all health department guidelines and regulations, promoting a safe dining experience for guests.
Education
High School Diploma -
Firbank Grammar School - Senior Campus, Brighton
12.2023
Skills
- Equipment Management
- Training Exercises
- Offensive and Defensive Strategy
- Emergency Response
- Customer Service
- Team Collaboration
- Cash Handling
- Positive attitude
Timeline
Swim Coach
Firbank Grammar School
09.2022 - Current
Dish Hand
Waterfront
04.2022 - 10.2022
Waitress
Triple P CO PTY LTD
11.2021 - Current
High School Diploma -
Firbank Grammar School - Senior Campus, Brighton
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