Zola Ndzamela
Naniamo,BC
Summary
Dynamic and dedicated professional with a strong background in customer service and teamwork, honed at McDonald's. Proven ability to multitask and maintain high standards of cleanliness and safety. Recognized for enhancing customer satisfaction and supporting team efficiency through effective communication and problem-solving skills. Valid driver's license and committed to excellence in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Oak Ridges
09.2019 - 11.2025
- Provided exceptional customer service in fast-paced environment.
- Learned food preparation techniques to maintain quality standards.
- Assisted team members in maintaining cleanliness and organization of workspace.
- Operated kitchen equipment safely while adhering to safety protocols.
- Supported inventory management by restocking supplies as needed.
- Adapted quickly to changing tasks and responsibilities as required.
- Engaged with customers to enhance their dining experience and satisfaction.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Land Scaper
Sunland Landscape Inc
Bloomington On
06.2020 - 08.2020
- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Assisted in planting, pruning, and fertilizing plants to promote healthy growth.
- Collaborated with team members to complete landscape projects efficiently.
- Ensured adherence to safety protocols while performing physical tasks.
Crew Member
Bulk Barn
120 Front St E Toronto Ontario
02.2019 - 04.2019
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Ensured food preparation met safety standards and quality guidelines.
- Partnered with team to uphold cleanliness and organization of work areas throughout shifts.
Staff Cadet
Blackdown
CFB Borden Ontario
06.2018 - 08.2018
- Assisted in executing training exercises and drills to enhance operational readiness.
- Supported logistical planning for equipment and resource allocation during missions.
- Conducted safety inspections to ensure compliance with military standards and protocols.
- Collaborated with team members to streamline communication and improve task execution efficiency.
- Participated in debriefings to analyze mission outcomes and identify areas for improvement.
- Maintained accurate records of equipment usage and inventory management practices.
- Developed foundational skills in teamwork, leadership, and problem-solving through hands-on experience.
- Exemplified strong work ethic by consistently completing tasks ahead of schedule, setting a positive example for fellow cadets.
- Maintained strict adherence to safety protocols during training exercises, minimizing risks while maximizing learning outcomes for all involved parties.
- Developed leadership skills through practical exercises and mentorship opportunities for fellow cadets.
- Evaluated performance metrics to identify areas for improvement, leading to better resource allocation and task prioritization.
- Assisted in planning and executing successful events, promoting teamwork and camaraderie among cadets.
- Served as a role model for integrity through consistent ethical behavior and a commitment to upholding the highest standards of conduct.
- Mentored junior cadets, providing guidance on career progression and personal development strategies.
- Enhanced team cohesion by implementing effective communication strategies and collaborative exercises.
- Balanced multiple responsibilities while maintaining strict attention to detail, ensuring all tasks were completed accurately and efficiently.
- Applied critical thinking skills when faced with complex problems or situations requiring decisive action under pressure.
- Organized and managed resources effectively, resulting in well-executed training scenarios for all participants.
- Demonstrated adaptability by quickly acclimating to new roles as needed by the unit''s evolving priorities or staffing changes.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Conducted physical training to keep fit and perform job duties productively.
Education
College Vocational Certificate -
George Brown College
Toronto Ontario High School Certificate -
Alexander Mackenzie High School
Richmond Hill Ontario Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Attention to detail
Cleaning and sanitizing
Self-discipline
Safe food handling
Heavy lifting
Problem-solving
Safety
Valid Driver's license
Clear communication
Order management
Willingness to learn
Reliability and punctuality
Accomplishments
- 5 year service medal
- Grade 10 acting award
Certification
- First aid training
Timeline
Land Scaper
Sunland Landscape Inc
06.2020 - 08.2020
Crew Member
McDonald's
09.2019 - 11.2025
Crew Member
Bulk Barn
02.2019 - 04.2019
Staff Cadet
Blackdown
06.2018 - 08.2018
College Vocational Certificate -
George Brown College
High School Certificate -
Alexander Mackenzie High School