Summary
Overview
Work History
Education
Skills
References
Timeline
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Zoljargal Ganbold

Braddon, Canberra,ACT

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

8
8
years of professional experience

Work History

Theatre Usher

Llewellyn Hall, The Australian National University
Braddon, Canberra, ACT
06.2022 - Current
  • Assisted at least 200 patrons with seating by giving directions and lighting paths per day.
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Provided information about current and future events at the facility.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Waitress

Bogdkhan Restaurant
Ulaanbaatar, Mongolia
11.2015 - 08.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.

Education

Master of Law - International Law And Diplomacy

The Australian University
06.2024

Bachelor of Law - Contract Law

Mongolian National Defense University
Ulaanbaatar
06.2008

Skills

  • Empathy (committed to providing positive shopping experience for customers)
  • Marketing & Advertising
  • Retail Management
  • Team Player
  • Multi-Tasking & Attention to Detail
  • Work Independently with Minimal Supervision
  • Business Correspondence Handling
  • Project Management
  • Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, One Drive, Teams, SharePoint, Calendar)
  • Hospitality Service Expertise

References

1. Saira Israr - Current Colleague

Assistant Data Analyst - Access Canberra, ACT Government

Email: saira.israr@act.gov.au


2. Anand Batjargal - Current Colleague

Theatre Staff - Llewellyn Hall, The Australian National University

Email: anand.batjargal@anu.edu.au


3. Bayasgalan Sersii- Previous Supervisor

Partner at Bayahat Law Firm, Mongolia

Email: bayasgalan9@yahoo.com

Timeline

Theatre Usher

Llewellyn Hall, The Australian National University
06.2022 - Current

Waitress

Bogdkhan Restaurant
11.2015 - 08.2021

Master of Law - International Law And Diplomacy

The Australian University

Bachelor of Law - Contract Law

Mongolian National Defense University

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Zoljargal Ganbold