Zonghan Tang
Melbourne,VIC
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
year of professional experience
Work History
Wait Staff Member
UNIQLO
06.2023 - 09.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Wait Staff Member
KFC
06.2022 - 09.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
Master of Science - Information Technology
Monash University
Melbourne, VIC12.2026
Skills
- Order Management
- Menu Memorization
- Order Accuracy
- Supply Restocking
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Wait Staff Member
UNIQLO
06.2023 - 09.2023
Wait Staff Member
KFC
06.2022 - 09.2022
Master of Science - Information Technology
Monash University
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