Zongwu Ma
Glen Waverley,VIC
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
Work History
IT Technician
Ausbuy International Investments PTY LTD
12.2017 - 12.2023
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
Education
MITS - Master Of Information Technology And Systems
University of Tasmania
Hobart, TAS12.2016
M.D. - Master of Environmental Planning
University of Tasmania
Hobart, TAS08.2015
Bachelor of Information Systems -
University of Tasmania
Hobart, TAS12.2013
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- System Administration
- Network Maintenance
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
IT Technician
Ausbuy International Investments PTY LTD
12.2017 - 12.2023
MITS - Master Of Information Technology And Systems
University of Tasmania
M.D. - Master of Environmental Planning
University of Tasmania
Bachelor of Information Systems -
University of Tasmania
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