Zoran Zdraveski
Thornbury,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
National Beverage Manager
Daniel's Donuts Australia
02.2023 - 08.2023
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving beverage quality and service.
- Designed stronger beverage menu.
Senior Business Development Manager
Coffex Coffee Roasters Pty Ltd
10.2020 - 02.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Area Sales Manager
Coffex Coffee Roasters Pty Ltd
09.2013 - 10.2020
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Introduced new products to meet customer demand and increase profits.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Sales Executive
Coffex Coffee Pty Ltd
07.2008 - 09.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Identified new business opportunities trough cold calling, networking, marketing and prospecting data base leads.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in the marketplace.
Venue Manager
Platypus Pty Ltd
08.2007 - 06.2008
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Restaurant Manager
Great Expectations Restaurant
06.2004 - 05.2007
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
Assosiates Degree - Tourism And Hospitality Management
St. Kliment Ohridski
Ohrid Skills
- Sales
- Customer service
- Marketing
- Innovative training approaches
- Barista Training
- Upselling
- Customer Retention Abilities
- Client Needs Assessment
- New Account Development
- Lead Prospecting
- Develop Food and Beverage Menu
- Food and Wine Matching abilities
Timeline
National Beverage Manager
Daniel's Donuts Australia
02.2023 - 08.2023
Senior Business Development Manager
Coffex Coffee Roasters Pty Ltd
10.2020 - 02.2023
Area Sales Manager
Coffex Coffee Roasters Pty Ltd
09.2013 - 10.2020
Sales Executive
Coffex Coffee Pty Ltd
07.2008 - 09.2014
Venue Manager
Platypus Pty Ltd
08.2007 - 06.2008
Restaurant Manager
Great Expectations Restaurant
06.2004 - 05.2007
Assosiates Degree - Tourism And Hospitality Management
St. Kliment Ohridski
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