Zorica Callaghan
Canberra,ACT
Summary
An effective multi-tasker with proven ability to work in high-pressure environments and manage across business units in an environment of change, while meeting mandatory deadlines. Advanced interpersonal, communication and negotiation skills, with an ability to build relationships with key internal and external stakeholders at all levels. Strong computer skills, including experience in Aurion, SAP, MYOB, Micropay, Alesco, Chris21, Tech1, Windows (Outlook, Word, Excel, PowerPoint, Publisher) and Adobe Acrobat and various other accounts/payroll systems.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Payroll Officer
Administrative Review Tribunal
01.2025 - 08.2025
- Processing, checking, and maintaining accurate personnel and payroll data on the ART’s HR management information system (currently Aurion), including salaries, superannuation, leave and time recording, commencements, and separations.
- Interpreting and providing high quality and timely advice to staff, members and management regarding leave, remuneration, salaries, conditions of service including superannuation, HR practices and procedures.
- Providing support, guidance and assistance to other payroll and HR staff including Payroll and Systems Administrators, Team Leader Payroll and Payroll Manager.
- Preparing correspondence relating to Payroll and personnel related matters. Ensure appropriate file maintenance and record-keeping in accordance with audit requirements.
- Calculate and process higher duties and higher duties increments.
- Maintain fortnightly increments.
- Process fortnightly superannuation birthday reviews.
- Calculate and maintain parental leave full pay, half pay and average hours records
- Calculate and maintain purchased leave records
- Reconcile purchased leave at end of 26 fortnights
- Do cash outs of long service leave and annual leave
- 6 Months Contract
Payroll Officer
Administrative Appeals Tribunal
12.2022 - 08.2024
- Processing, checking, and maintaining accurate personnel and payroll data on the AAT’s HR management information system (currently Aurion), including salaries, superannuation, leave and time recording, commencements, and separations.
- Interpreting and providing high quality and timely advice to staff, members and management regarding leave, remuneration, salaries, conditions of service including superannuation, HR practices and procedures.
- Providing support, guidance and assistance to other payroll and HR staff including Payroll and Systems Administrators, Team Leader Payroll and Payroll Manager.
- Preparing correspondence relating to Payroll and personnel related matters. Ensure appropriate file maintenance and record-keeping in accordance with audit requirements.
- Consulting with, and provide timely response and assistance to, employees, managers, employee representatives and other agencies in relation to payroll, employment and HR management and business matters.
- Support the Payroll team and Human Resources section more broadly in delivering outcomes consistent with the AAT’s statutory objective and Corporate Plan, and the Human Resources section Business Plan.
Payroll and HR Systems
Department of Finance/Treasury
03.2020 - 09.2022
- Calculate and process a range of payroll services including, remuneration, superannuation, entitlements, leave, commencement, and cessation of employees.
- Research and advise on a range of legislation and policies, including collective agreements, related to complex employment conditions.
- Prepare correspondence and submissions on employment conditions.
- Liaise with other areas in the Group and external organisations in delivering quality client service and constructively contribute to team meetings.
- Role model behaviours to demonstrate the importance of internal and external customers
- Participate in initiatives to improve the Team’s understanding and support of customer needs.
- Seek to understand the needs of internal and external customers and act to optimise the customer experience.
- Ensure client services are delivered within agreed times
- Address and respond to customer enquiries and follow up any outstanding items with responsible officers.
- Participate in initiatives to support a highly engaged, high performance culture
- Ensure a thorough understanding of own role and how it impacts the performance of others and the Group
- Ensure harmonious and productive team interactions
- Act ethically and with integrity and professionalism always
- Ensure personal compliance with SDO procedures and policies
- Adhere to the Australian Public Service code of conduct.
Payroll Officer
Shared Services/Payroll Services
01.2018 - 01.2019
- Enter new starters.
- Enter new contracts.
- Enter appointments, confirmations, and promotions.
- Calculate and process higher duties and higher duties increments
- Maintain fortnightly increments from report.
- Process fortnightly superannuation birthday reviews from report
- Chase up managers and supervisors to make sure employees on LWOP were returning to work
- Maintain annual leave full pay and half pay records
- Maintain personal leave full pay and half pay records
- Calculate and maintain long service leave full pay, half pay and average hours records
- Calculate and maintain parental leave full pay, half pay and average hours records
- Calculate and maintain purchased leave records
- Reconcile purchased leave at end of 26 fortnights
- Do cash outs of long service leave and annual leave
- Enter change of hours and new rosters
- Code and enter timesheets
- Calculate final monies
- Change payroll details when required for example bank changes, setting up of deductions and allowances etc
- Checking of work daily
- Do payroll adjustments and advances if necessary
- Do overpayment calculations
- Send out letters for overpayments, parental leave, purchased leave etc.
- Maintain overpayments in payroll system including money returned
- Do Snow allocations
- 12 month Permanent Temporary
Finance /Payroll Manager
PRIME 7 TV
08.2016 - 01.2018
- Supervise fortnightly payroll for 370 employees using SAGE MicrOpay/Tech1
- Superannuation Reconciliation and Payments
- PAYG reconciliations and Payments
- Maintenance of the payroll system with employee data
- Consulting with employees for any queries
- Maintaining leave, absence, and overtime reports
- Interpreting awards and EBA’s
- Processing new starters, terminations, and redundancies
- Prepare Financial Reports for the CFO
- Running monthly reports in preparation for EOM
- Updating and reconciling payroll tax
- Prepare Invoices to recover costs
- Prepare and reconcile payments
- Coding and Data Entry
Finance /Payroll Manager
National Health Co-op
06.2014 - 05.2016
- Process accounts payable and receivable transactions
- Process bank and credit card reconciliations in MYOB
- Process payroll for 2,000 employees which included continuing and fixed term staff, as well as casual on a fortnightly basis, using Alesco
- Create staff cards/files in the system
- Lodge statutory employment forms
- Completing Business Activity Statements
- Completed general ledger reconciliations
- Database maintenance
- Interpreting awards/agreements and contracts
- Maintained accurate pay, employee and leave records
- Responded to enquiries from staff and management regarding payroll matters in a prompt and confidential manner.
- Processing Payroll Tax
Finance Officer
Commonwealth Motors
02.2011 - 06.2014
- Reconcile bank statements accurately and distribute funds to customers’ accounts, often investigating unidentified deposits in consultation with departmental managers and then allocating/ coding them appropriately. Repeat processes for both entries.
- Establish, maintain, and reconcile the general ledger with strong attention to detail.
- Match purchase orders to invoices and ensure that system records are accurate.
- Collate fleet vehicle servicing invoices and distribute to the Fleet companies for settlement.
- Review them process all invoices for payment following approval prior in line with company policies and procedures
- Establish new vendors in (ERAnet the motor vehicle industry specific integrated information management system) and routinely update details of existing vendors.
- Monitor and proactively control debtors following the Aged Trial Balance, and pursue outstanding payments through to their recovery or (in rare cases) write-off
- Assist the Financial Controller with EOM and EOY procedures
- Routinely consult with vendors and clients by phone and email, and resolve payments
Finance Officer
Corporate Travel Management
01.2009 - 01.2011
- Make significant contributions to the National Chargeback Team, managing accounts payables for business conducted through travel agents
- Process daily banking, meeting deadlines including foreign exchange processing requirements for overseas clients
- Process a high volume of invoices each day, with strict diligence
- Update and create new creditors files and client banking details in the Tramada system
- Consult with travel agents through a share point data system auctioning request and replying through Outlook email
Accounts Assistant
ACT Government - Exhibition Park in Canberra
01.2008 - 01.2009
- Play a key role in a small team, manage data input and report generation in MYOB.
- Work with the Accounts Manager to process accounts payable / receivable for all Exhibition Park areas (Tenants, Grounds, Operations, Camping and Administration).
- Process payroll for 11 staff (permanent / contract) consulting with individual staff as required. Manage bank reconciliations and monitor debtors.
- Schedule work so that all deadlines (payroll, reporting and payments) are met.
- Process payments from campers at the counter and consult with regular grounds hirers. Maintain electronic and hard copy filing systems with confidentiality and sensitivity.
Contracts Administrator / Sales Assistant
Harvey Norman, Fyshwick
01.2004 - 01.2008
- Assist customers with their loan / credit applications and provide relevant information.
- Accurately process loan / credit applications in the Harvey Normal system.
- Monitor the progress of contract applications and follow up on outstanding matters. Maximise the store's sales potential and focus on achieving daily, weekly, monthly, and annual sales targets.
- Manage administrative duties, reporting and recording as per company guidelines.
Accounts Manager
Best Western Garden City
09.2003 - 12.2005
Motel Manager
The Carrington Inn
02.2003 - 09.2003
Front Office Manager
Country Comfort Hotel
01.2001 - 01.2003
Receptionist/Group
James Court Apartments Canberra City
01.1999 - 01.2000
Receptionist/ Night Audit
Hyatt Hotel Canberra
01.1989 - 01.1999
Education
Certificate IV - Business
Canberra Tafe College
01.1991
Certificate III - Business
Canberra Tafe College
01.1990
Certificate II - Business
Canberra Tafe College
01.1989
High School Year 12 Certificate - Biology, Mathematics, Information Technology, Music, English
Queanbeyan High School
01.1989
Skills
- Payroll software proficiency
- Year-end financial processes
- Workplace relationship management
- Payroll administration
Certification
- 2009- Certificate III Fitness Instructor/ Certificate IV Personal Trainer, Gym Instructor Personal Training Academy
- 2010- THUMP Level 1 Instructor Course- Master Boxing Instructor
- 2009- Senior First Aid- Workplace L2 - Current
- 2014- Senior First Aid- L2 Refresher
- 2017- Certificate IV Accounting
Timeline
Senior Payroll Officer
Administrative Review Tribunal
01.2025 - 08.2025
Payroll Officer
Administrative Appeals Tribunal
12.2022 - 08.2024
Payroll and HR Systems
Department of Finance/Treasury
03.2020 - 09.2022
Payroll Officer
Shared Services/Payroll Services
01.2018 - 01.2019
Finance /Payroll Manager
PRIME 7 TV
08.2016 - 01.2018
Finance /Payroll Manager
National Health Co-op
06.2014 - 05.2016
Finance Officer
Commonwealth Motors
02.2011 - 06.2014
Finance Officer
Corporate Travel Management
01.2009 - 01.2011
Accounts Assistant
ACT Government - Exhibition Park in Canberra
01.2008 - 01.2009
Contracts Administrator / Sales Assistant
Harvey Norman, Fyshwick
01.2004 - 01.2008
Accounts Manager
Best Western Garden City
09.2003 - 12.2005
Motel Manager
The Carrington Inn
02.2003 - 09.2003
Front Office Manager
Country Comfort Hotel
01.2001 - 01.2003
Receptionist/Group
James Court Apartments Canberra City
01.1999 - 01.2000
Receptionist/ Night Audit
Hyatt Hotel Canberra
01.1989 - 01.1999
Certificate III - Business
Canberra Tafe College
Certificate II - Business
Canberra Tafe College
High School Year 12 Certificate - Biology, Mathematics, Information Technology, Music, English
Queanbeyan High School
Certificate IV - Business
Canberra Tafe College
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