Zosia Glover
Perth,WA
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
Work History
Lead Barista
Coffee Connection Cafe
06.2024 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Has a deep understanding of different coffee brewing techniques (espresso, plunger, drip filter, Xero Press and Percolator etc).
- Gained insight into the different origins of beans, and their respective flavour profiles.
- experienced and efficient in latter art
Barista/All-rounder
Jabba Café (Drive-Through and Seated Arrangement)
10.2023 - 06.2024
- Completed comprehensive Yahava coffee training, refining skills in coffee brewing and quality assessment
- Provided exemplary customer service while upholding cleanliness standards and fostering a positive workplace culture
All-rounder
Nannup Deli (Ampol Fuel Station)
07.2022 - 09.2023
- Prepared and assembled a variety of food items, including wraps, burgers, sandwiches, and toasties
- Applied previous coffee-making expertise to deliver high-quality beverages
- Maintained till accountability through regular balancing and cash handling
- Ensured effective stock rotation and upheld cleanliness standards to enhance customer experience
Office Assistant
Solar West
01.2020 - 01.2023
- Company Overview: Worked for a family owned business
- Assisted mainly as an office assistant
- Relatively fluent in Microsoft word, excel, powerpoint and note
- Fluent understanding in faxing, filing paperwork and delivering customer care over the phone
- Worked for a family owned business
Barista/All-rounder
Melo Velo Nannup
12.2020 - 06.2022
- Proficiently brewed coffee, adjusted grind settings, and expertly steamed milk
- Gained comprehensive insight into coffee brewing processes and quality control
- Prepared a diverse range of cold beverages, including frappes, iced drinks, milkshakes, and smoothies
- Assisted in kitchen operations, working alongside senior chefs to ensure food preparation adhered to stringent safety and hygiene standards
- Managed front-of-house duties, including till operations and table maintenance
Education
Year 12 WACE - ATAR curriculum
Manjimup Senior High School
Bachelor of Laws - Law
Murdoch University
Perth, WA07-2028
Skills
- Proficient in thriving within fast-paced environments
- Strong leadership capabilities
- Collaborative prowess
- Discerning eye for detail
- Commitment to excellence
- Conscientious
- Kind
Timeline
Lead Barista
Coffee Connection Cafe
06.2024 - Current
Barista/All-rounder
Jabba Café (Drive-Through and Seated Arrangement)
10.2023 - 06.2024
All-rounder
Nannup Deli (Ampol Fuel Station)
07.2022 - 09.2023
Barista/All-rounder
Melo Velo Nannup
12.2020 - 06.2022
Office Assistant
Solar West
01.2020 - 01.2023
Year 12 WACE - ATAR curriculum
Manjimup Senior High School
Bachelor of Laws - Law
Murdoch University
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