ZOYA AHMED
MELBOURNE,VIC
Summary
Accomplished Finance Officer and Customer Relationship Officer with a proven track record at AUSTRALIAN RECEIVABLES LTD, enhancing customer retention and optimizing cash flow management. Leveraged patience, resilience, and comprehensive product knowledge to develop targeted marketing campaigns and streamline financial processes, significantly boosting efficiency and client engagement. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty, and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
3
3
years of professional experience
Work History
Customer Relationship Officer
AUSTRALIAN RECEIVABLES LTD
02.2023 - Current
- Working in the banking and finance sector on behalf of ANZ, NAB, HSBC, MoneyMe and Paypal.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Working in the banking and finance sector on behalf of ANZ, NAB, HSBC, MoneyMe and Paypal.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Stylist
LOVISA
10.2022 - 01.2024
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Finance Officer
UpGrad
02.2022 - 06.2022
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
Education
BACHELORS OF COMMERCE - Accounting And Finance
AMITY UNIVERSITY
WEST BENGAL MBA - International Finance
Deakin University
Melbourne, VIC09.2024
Skills
- Customer Relations
- Patience and resilience
- Account Management
- Account Updates
- Product and service knowledge
- Calm and Professional Under Pressure
Languages
English
Full Professional
Hindi
Native or Bilingual
Bengali
Limited Working
German
Elementary
Timeline
Customer Relationship Officer
AUSTRALIAN RECEIVABLES LTD
02.2023 - Current
Stylist
LOVISA
10.2022 - 01.2024
Finance Officer
UpGrad
02.2022 - 06.2022
BACHELORS OF COMMERCE - Accounting And Finance
AMITY UNIVERSITY
MBA - International Finance
Deakin University
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