Zoya Raza

My current job responsibilities include:

• Conducting detailed assessments of requests for ministerial intervention, ensuring all relevant information and documentation are thoroughly reviewed.
• Applying immigration legislation, policies, and guidelines accurately in the evaluation of cases.
• Ensuring that all case decisions are consistent with departmental policies and legal frameworks
• Drafting correspondence to clients, legal representatives, and other stakeholders regarding the status and outcome of cases.
• Facilitating communication between different departments and agencies to ensure a coordinated approach to case management.
• Liaising with internal and external stakeholders, including Tribunal's Liaison officers and case officers, to gather necessary information and provide updates on case progress.
• Maintaining accurate and up-to-date records of all case-related activities and documentation in departmental systems.
• Monitoring case progress and ensure that all actions are completed within designated timeframes.
• Participating in team meetings and workshops to share best practices and stay informed about changes in Ministerial Intervention's policy and procedures.
• Ensuring all casework is conducted with a high level of integrity, confidentiality, and adherence to ethical standards.
• Providing administrative and analytical support to APS5 & 6, including assisting with complex case research and the preparing the Ministerial Intervention's request for Guidelines Assessment.
• Utilizing departmental systems to process visas in alignment with Minister's guidelines and promptly correspond with clients.

• Facilitated PTE preparation sessions through structured curriculum for individuals and groups
• Designed and delivered lessons that address the specific language skills required for PTE success
• Administered practice tests and evaluate students' performance
• Provided constructive feedback on daily basis to atleast 50 students to help them improving their English language competency.
• Developed teaching materials, including practice exercises, mock tests, and study resources
• Stayed updated with PTE exam format changes, aligning the curriculum to meet latest requirements
• Maintained records of students' progress and provide reports to students and management using complex Excel formulae.
• Maintained open communication with students and addressed their inquiries or concerns
• Promoted the PTE programs and encouraged student enrollment
• Developed and oversaw the PTE program's strategic direction and objectives
• Ensured program effectiveness, quality, and compliance with established standards
• Hired, trained, and supervised PTE instructors
• Conducted performance evaluations and provided ongoing support and professional development sessions to the staff
• Collaborated with instructors to design and updated PTE curriculum materials
• Ensured that the program aligns with the latest PTE exam requirements and best practices in language instruction
• Developed marketing strategies to attract and retain students
• Implemented quality assurance measures to maintain high standards of education
• Reviewed and analyzed student performance data to make improvements to the program
• Ensured compliance with all relevant regulations and reporting requirements
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Preparation of tax returns for individuals and companies
• Preparation of group certificates and management of payroll system for clients and report to the management
• Analyze income and expenditure of company and report to management
• Administration of bookkeeping and perform reconciliation of the accounts at the end of the period
• Performing data entry in Excel for the clients and doing the same in MYOB
• Assistance in preparing financial reports, BAS for clients and reporting to management
• Verify the alignment of accounting system policies, processes, and information with statutory compliance of relevant government departments
• Preparation of FBT, GST and BAS returns for the manager to review before submission
• Liaison with ATO and other reporting authorities on behalf of the client to facilitate individual clients and businesses
• Maintaining internal control systems
• Compiling all the paperwork and necessary tasks to be done before the preparation of Tax returns
• Other Ad hoc accounting duties to support the team and management.

• Successfully prepared more than 200 individual, Company, Trust and SMSF tax returns using XERO
• Completed and lodged more than 100 BAS's and IAS using ATO portal and XERO
• Prepared successfully month end financial reporting for 5 clients
• Processed thousands of bank reconciliations using XERO
• Proficiently calculated monthly payroll tax for 5 clients using complex formulae in Excel
• Utilized strong communication skills with ATO on behalf of the clients and served more than 10 clients daily
• Carried out financial statements consolidation for 3 clients using advanced excel
• Successfully posted more than 2500 manual general entries in Xero for reporting and analysis purpose
• Efficiently changed the layout of the chart of accounts for more than 150 entities in Xero.

• Utilized strong communication skills by welcoming and greeting more than 50 customers on a daily basis
• Recommended and displayed items that match customer needs
• Maintained a fully stocked store by un-boxing 5-10 stores per day
• Effectively carried out busy shifts and served more than 100 customers by working on days such as Black Friday, Christmas Eve, Boxing Day, and New Year's Eve
• Proactively followed all policies and procedures of the company.

• Developed customer service skills by satisfying customers with their needs and utilized the skill while serving more than 50 customers per day during the Christmas season
• Improved organizational skills by keeping an outstanding look of the store
• Depicted management skills by receiving and replenishing new stock for up to 10-15 boxes on a daily basis
• Successfully acquired marketing skills by generating sales through up-selling products
• Proved communication skills by promoting VIP sign-in cards or promotional offers
• Carried out designing skills through Visual Merchandising of the products
• Demonstrated problem-solving skills by accurately describing the product features, benefits, and queries of the customers.

• Identified opportunities for improvement in the Finance department and provided recommendations based on that
• Demonstrated analytical skills by analyzing and interpreting financial results using tools of Financial modeling
• Carried out an analysis of external environmental factors using analytical skills and their impact on the business
• Provided support to other business function/units
• Performed analysis of MIS reports on quarterly & monthly basis
• Enhanced processes, procedures, and controls, as well as MIS development, throughout Accounting and Finance division
• Suggested budgets and improvements based on the analysis of the financial data
• Proposed investment opportunities using research skills
• Developed organizational skills by taking initiatives and recommendations that may improve the financial growth
• Consulted with the management to develop long term commercial plans.