Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zrinka Jukic

Adelaide,SA

Summary

Curious, hardworking and reliable Insights Analyst with a strong flair and mastery on data manipulation.

Overview

13
13
years of professional experience

Work History

Insights Analyst

News Corp Australia
Adelaide, SA
07.2014 - Current
  • Synthesised multiple sources of complex and large data sets to develop reports.
  • Conducted market research to identify trends and customer needs.
  • Maintained accurate records of all data collected during analysis processes.
  • Developed strategies to optimise operational efficiency and reduce costs.
  • Utilised visualisation tools such as Tableau, Business Objects, Salesforce or Power BI to present findings.
  • Regularly researched Call Centre best practices to ensure business remains relevant and forth thinking.
  • Evaluated operational performance using key performance indicators (KPIs).
  • Analysed customer feedback to identify areas for improvement (customer email verbatim).
  • Developed and standardised audit reports to identify process failures and training requirements.
  • Streamlined the incentive program into a simple, achievable and goal driven business outcome.
  • Established yearly KPI scorecard for the national contact centre and agent

Campaign Coordinator

News Corp Australia
Adelaide, SA
08.2011 - 06.2014
  • Evaluated campaign performance using data-driven metrics and KPIs.
  • Monitored progress of campaigns and provided regular updates on performance metrics.
  • Ensured compliance with applicable laws and regulations when designing marketing material or running campaigns (DNCR).
  • Conducted post campaign analysis to provide key learnings by monitoring campaign and customer response data
  • Cultivated strong relationships with internal and external stakeholders.
  • Developed presentations and other materials to illustrate campaign performance for use in management meetings.
  • Assisted in the development and implementation of multi channel subscription marketing campaigns.
  • Managed stakeholder expectations and relationships relating to campaign rollout
  • Developed training material and trained staff in support of campaign roll out

Education

Some College (No Degree) -

OLSH Secondary
Adelaide, SA

Skills

  • Root Cause Analysis
  • Regulatory Compliance
  • BI dashboards (Salesforce)
  • Workflow Analysis
  • KPI analysis
  • Report Preparation
  • Information Gathering
  • Audit Support
  • Relaying Complex Information
  • Compliance Analysis
  • MS Excel
  • Trend Analysis
  • Excel proficiency
  • Analytical Thinking
  • Business Operations Analysis
  • Data Integrity Assurance
  • Data Processing

Accomplishments

  • Annual Support Award (News Customer Support) 2012

Timeline

Insights Analyst

News Corp Australia
07.2014 - Current

Campaign Coordinator

News Corp Australia
08.2011 - 06.2014

Some College (No Degree) -

OLSH Secondary

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Zrinka Jukic