Zsofia Erdos

• Provide exceptional customer services and administrative support to students through· accurate application of legislation, policy and procedures relating to the student life cycle from admissions to graduations.
• Assess potential risks and implications on staff and students associated with policy and process proposals, offering alternative solutions when needed.
• Champion process improvement initiatives that result in increased efficiencies, reduced errors, and enhanced student satisfaction.
• Develop and maintain meaningful cooperative relationships with coworkers, external and internal stakeholders.
• Reporting and conduct analysis on higher education sector trends.
• Supported team growth by effectively filling high-priority positions within tight deadlines.

• Fostered a collaborative team culture where colleagues felt empowered to share opinions, leading to innovative problem solving and efficient operations.
• Assumed senior management workloads in absence of Deputy Manager to maintain operations continuity.
• Supported general manager in sensitive situations that required high levels of discretion and professionalism.
• Managed conflict resolution among team members, fostering a positive work environment without shying away from difficult conversations.

• Provided exceptional customer service to prospective and current Medical students with clear and concise communication.
• Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
• Streamlined the admissions process for increased efficiency with updated policies and procedures.

• Responsibility for providing an efficient and high quality customer service to guide potential students through the ANU admission process.
• Maintain a broad and accurate product knowledge-base and associated application and admission procedures relating to university programs, and maintain up to date knowledge of industry standards of the higher education sector.
• Provide input into the identification of process improvements and develop, implement and maintain admissions manuals, processes, procedures and training documentation.

Successful in-person and online personal training business.

Specialised interest in Organisational Psychology