Zoey Stephanou
Broadbeach,QLD
Summary
Driven and resourceful administrative professional with 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments whilst also being experienced in managing clerical requirements in a range of offices and highly responsive to dynamic business conditions. I have a great experience in organizing resources to keep teams efficient and achieve daily targets. From my years of experience, I also have achieved & proven success in improving operations and solving problems whilst also being highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
Overview
8
8
years of professional experience
Work History
Retail Assistant
South St.
09.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Venue Manager
Artesian Hospitality
12.2019 - Current
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
RECEPTIONIST
MEDLAND ORTHODONTICS
01.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Maintained confidentiality of information regarding clients and company.
Administrator
AIS Immigration Services
01.2020 - 04.2020
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
Junior Office Assistant
PB Commercial Fitouts
12.2015 - 10.2016
- Provided clerical assistance to senior staff, such as arranging meetings, making copies and answering emails.
- Maintained complete and accurate files in both physical and digital formats.
- Calculated accurate values using mathematical skills and appropriate tools.
- Received and processed payments, updated accounts and issued receipts.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Diploma - Hospitality Management
1Education
Gold Coast, QLD12.2022
Diploma - Legal Services
Tafe Queensland
Brisbane, QLD12.2020
High School Diploma -
St Michael's College
Gold Coast, QLD11.2019
Skills
- Sales Tracking
- Maintaining Clean Work Areas
- Employee Performance Evaluations
- Customer Complaint Resolution
- Organizational Systems
- Computer Proficiency
- Positive Attitude and Energetic
- Inventory Control Processes
- Verbal and Written Communication
- Administrative Arrangements
Timeline
Retail Assistant
South St.
09.2023 - Current
RECEPTIONIST
MEDLAND ORTHODONTICS
01.2023 - 09.2023
Administrator
AIS Immigration Services
01.2020 - 04.2020
Assistant Venue Manager
Artesian Hospitality
12.2019 - Current
Junior Office Assistant
PB Commercial Fitouts
12.2015 - 10.2016
Diploma - Hospitality Management
1Education
Diploma - Legal Services
Tafe Queensland
High School Diploma -
St Michael's College
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