Zubaida ALI
Kingsgrove
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a high profile corporate site. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Administration Assistant (Volunteer)
Multicultural Care
02.2023 - Current
- Maintain detailed and accurate client records, ensuring the integrity of the data
- Communicate effectively with clients and stakeholders, fostering strong relationships
- Collaborate in developing action and follow-up plans with clients, promoting their well-being.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Service
Scentre Group Via Glad Group Pty Ltd
10.2019 - Current
- Proficiently managed incoming mail and parcels, meticulously recording information into the company database
- Demonstrated excellent organizational skills by efficiently sorting and distributing mail and deliveries to various tenancies
- Maintained a detailed mail register for incoming and outgoing mail to ensure smooth operations
- Ensured timely delivery of dispatched mail and took corrective actions in the event of misplaced mail or miscommunication
- Displayed exceptional problem-solving abilities, recording observations, interviewing witnesses, and completing incident reports for property damage, theft, accidents, and unusual occurrences
- Collaborated effectively with team members and building managements, utilizing various communication technologies
- Took initiative in administering CPR and first aid when necessary, highlighting a commitment to the safety and well-being of others
- Proactively resolved urgent issues, managed complaints, and maintained a focus on delivering high-quality customer service
- Possess a strong client service focus, exceptional adaptability, and a commitment to working with diverse people and perspectives.
- Organized and balanced multiple priorities within fast-paced environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Community Outreach Officer
Aga Khan Social Welfare Board
09.2014 - 06.2016
- Organized and actively supported community events, fostering community engagement
- Distributed vital information materials to clients, clarifying program services' availability and benefits
- Assisted clients in completing forms and applications to access program services, ensuring a smooth process
- Scheduled appointments for clients to meet with program professionals, facilitating access to necessary services
- Collaborated with program staff to follow up on reports, enhancing program effectiveness
- Established and maintained contact with families of program participants, where applicable, to ensure comprehensive support
- Contributed to data gathering efforts, assessing program effectiveness and identifying increased service needs and community resources
- Prepared and submitted monthly reports on services provided to supervisors.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Developed and maintained accurate records of programs and services.
- Monitored and evaluated impact of social services on community.
Education
Certificate IV - Community Services
TAFE NSW
Sydney, NSW09.2023
Master of Arts -
The Aga Khan University
London United Kingdom04.2021
Bachelor of Arts - Humanities, English Literature
Forman Christian College
Lahore Pakistan11.2014
Skills
- Data Entry
- Sorting and Labeling
- Training and Development
- Archives Administration
- Mail Handling
- Records Management Systems
- Customer Relations
- Office Management
- Document Scanning
- Report Writing
- Microsoft Office
- Administrative Operations
Timeline
Administration Assistant (Volunteer)
Multicultural Care
02.2023 - Current
Customer Service
Scentre Group Via Glad Group Pty Ltd
10.2019 - Current
Community Outreach Officer
Aga Khan Social Welfare Board
09.2014 - 06.2016
Certificate IV - Community Services
TAFE NSW
Master of Arts -
The Aga Khan University
Bachelor of Arts - Humanities, English Literature
Forman Christian College
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