Zubaida Mohammmadi
Shepparton
Summary
Enthusiastic and reliable hospitality professional with proven experience in delivering excellent customer service and creating memorable dining experiences. Skilled at anticipating customer needs, resolving complaints efficiently, and maintaining a positive attitude in high-volume and fast-paced environments. Recognised for strong guest relations, teamwork, and commitment to service quality.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Fryers Street Market
11.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Waitress
Urban Tadka
04.2020 - 12.2022
- Welcomed guests, explained specials, and managed food and beverage orders with accuracy.
- Processed customer payments using cash registers and EFTPOS systems.
- Maintained strong guest satisfaction through timely table check-ins and attentive service.
- Bussed and reset tables to ensure a clean and inviting dining environment.
- Trained and mentored new waitstaff in food handling, customer service, and safety protocols.
- Answered customer queries, recommended menu items, and recorded detailed order information.
- Coordinated with kitchen staff to ensure efficient, accurate, and timely order delivery.
- Received positive feedback and repeat customer recommendations for quality service.
Education
Year 12 -
Greater Shepparton Secondary College
Shepparton, VIC11.2023
Skills
- Customer Service Excellence
- Guest Relations & Conflict Resolution
- Safe Food Handling & Hygiene Standards
- Dining Area Maintenance & Table Setting
- Order Accuracy & Efficiency
- Team Collaboration & Staff Training
- Customer focus
- Time management
Languages
Urdu – Full Professional Proficiency
Persian – Full Professional Proficiency
English – Professional Working Proficiency
Timeline
Customer Service Cashier
Fryers Street Market
11.2023 - Current
Waitress
Urban Tadka
04.2020 - 12.2022
Year 12 -
Greater Shepparton Secondary College
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