Zubair Ali
Burnside Heights,VIC
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Modest Forever Australia
Burnside Heights, Victoria
07.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
Pet Sitter
Neighbours
Burnside Heights, Victoria
10.2023 - 06.2024
- Communicated with clients regularly regarding their pet's care needs and progress.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Observed animals closely for any signs of injury or illness and took appropriate action if necessary.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Provided companionship to animals by playing with them or providing belly rubs.
Education
High School Diploma -
Keilor Downs College
Keilor Downs12-2027
Skills
- Staff Management
- Cash Register Operation
- Customer Assistance
- Customer Service
- Product Knowledge
- Credit and cash transactions
- Written and verbal communication
- Cash Management
- Records Maintenance
- Daily Reporting
- Loyalty Program Promotion
- Customer service excellence
- Staff Training
- Regulatory Compliance
- Order Taking
- Customer Relations
- Cleaning and sanitizing
- Payment posting
- Order Verification
- Sales expertise
Accomplishments
- Due to advanced learning, speaking and listening skills I was enrolled into the SEAL program
- With outstanding leadership skills and exceptional communication, I was elected as class captain. This helped me project the voice of me and my peers as well as improving the school environment in countless ways
Languages
Hindi
Native/ Bilingual
English
Native/ Bilingual
French
Elementary
Japanese
Elementary
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Pet Sitter
Neighbours
10.2023 - 06.2024
Assistant Manager
Modest Forever Australia
07.2023 - Current
High School Diploma -
Keilor Downs College
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