Zubeyda Ahmed
Epping,Australia
Summary
Community liaison and case management professional with more than a decade of experience across youth justice, education, and community services. Currently employed by the Department of Education – VACAP Team as a Schools Community Liaison Officer (SCLO) across multiple schools in Melbourne’s western region, supporting primarily African youth, while also working closely with Aboriginal, Torres Strait Islander, and Pasifika young people to improve academic outcomes and strengthen social connections.
Strong experience in out-of-home care legislation, policies, and procedures, and a proven record of coaching young people toward independence by building clear educational, vocational, and employment pathways.
Overview
18
18
years of professional experience
Work History
Schools Community Liaison Officer (SCLO)
Department of Education
01.2025 - Current
- Company Overview: Victorian African Communities Action Plan (VACAP) team
- Delivered coaching and case management aligned with the Victorian African Communities Action Plan education priority.
- Improved foundational learning, supported participation and retention and built skills for life.
- Case management for African, Aboriginal, Torres Strait Islander and Pasifika students across multiple schools in Melbourne’s western region.
- Supported VCE, VM, VPC and re engagement students with goal setting, training and employment pathways.
- Co designed parent forums with Victoria Police on safety and inclusion.
- Delivered teacher training in cultural safety and youth re engagement.
- Victorian African Communities Action Plan (VACAP) team
Case Manager / Employment Coordinator
Youth Activating Youth
01.2023 - 01.2025
- Case managed refugee background and CALD youth to address barriers to education, work and wellbeing.
- Arranged internships, mentoring and direct hiring pathways through partner employers.
- Facilitated job readiness workshops covering resumes, interviews and workplace expectations.
Case Manager
Anglicare Victoria
01.2020 - 01.2022
- Managed complex residential care cases including justice involved youth.
- Completed risk and needs assessments and care planning under out of home care requirements.
- Supported after hours crises with de escalation and coordination.
- Maintained compliant documentation and reporting.
Brand Manager / Guest Relations
Shinola Hotel
01.2016 - 01.2019
- Company Overview: Detroit USA
- Coordinated guest services and staff coverage across late night and weekend shifts.
- Delivered high quality service in fast paced after hours environments.
- Organised community focused events.
- Detroit USA
Administrative Officer
Early Steps Family Daycare
01.2014 - 01.2016
- Oversaw compliance, records and daily operations for a childcare service.
- Managed enrolments, family communication and staff rostering.
- Monitored adherence to regulations and quality standards.
- Prepared documentation for audits, licensing and funding requirements.
- Supported educators with training records and incident reporting.
Project Officer
The Social Studio
01.2013 - 01.2014
- Supported programs for marginalised youth including vocational training and employment pathways.
Court Trainee Registrar / Administrative Assistant
Neighbourhood Justice Centre
01.2008 - 01.2013
- Processed court documentation including warrants, summonses, sentencing orders and exhibits.
- Supported judicial officers in hearings and trials.
- Coordinated with legal practitioners, community representatives and police.
- Worked respectfully with Koorie and African communities to strengthen engagement with the court.
Education
Bachelor of Counselling -
ACAP
01.2026
Certificate IV in Child, Youth and Family Intervention -
01.2024
High School Diploma -
Brunswick Secondary College
Melbourne, VIC12-2005
Skills
- Coaching and mentoring
- Out of home care legislation
- Compliance
- Duty of care
- Case management
- Behaviour support
- Crisis response
- Employment pathway facilitation
- Vocational program facilitation
- Community partnership building
- Cultural safety
- Trauma informed practice
- Child safe practice
- Documentation
- Reporting
- Clear written communication
- Clear verbal communication
Compliance And Licenses
- Working with Children Check, Current
- National Police Check, Current
- NDIS Worker Screening Check, Current
Languages
- English
- Somali
References
References available upon request.
Timeline
Schools Community Liaison Officer (SCLO)
Department of Education
01.2025 - Current
Case Manager / Employment Coordinator
Youth Activating Youth
01.2023 - 01.2025
Case Manager
Anglicare Victoria
01.2020 - 01.2022
Brand Manager / Guest Relations
Shinola Hotel
01.2016 - 01.2019
Administrative Officer
Early Steps Family Daycare
01.2014 - 01.2016
Project Officer
The Social Studio
01.2013 - 01.2014
Court Trainee Registrar / Administrative Assistant
Neighbourhood Justice Centre
01.2008 - 01.2013
Bachelor of Counselling -
ACAP
Certificate IV in Child, Youth and Family Intervention -
High School Diploma -
Brunswick Secondary College