Summary
Overview
Work History
Education
Skills
Languages
academic projects
accomplishments
Timeline
Generic

Zuha Shaikh

Summary

I am an ambitious and career driven professional with a background in project management and business administration. I have successfully coordinated and delivered various projects for different clients and businesses. I am looking for a program coordination role where I can apply my skills and knowledge in planning, implementing and evaluating impactful programmes that align with the organisational vision and mission.

Overview

2
2
years of professional experience

Work History

Vodafone

Customer Solutions Advisor
12.2023 - Current
  • Understanding customers requirement and enhance satisfaction by effectively resolving complex issues and providing personalized solution
  • Ensuring weekly and monthly acquisitions and retentions KPIs are met within given deadlines
  • Resolved clients complaints quickly and professionally to restore confidence and prevent loss of business.
  • Built and maintained relationships with customers to increase revenue, customer loyalty and positive word-of-mouth.
  • Maintained up-to-date knowledge of product and service changes.

Deputy Manager - International Relations

The Federation of Pakistan Chambers of Commerce and Industry (FPCCI)
05.2022 - 08.2023
  • My deliverables included working closely on international delegations visits and organising business to business meetings with counterpart chambers, consulates and embassies
  • Engage with foreign diplomats and collaborate with the Ministry of Commerce and Economic affairs to solve challenges faced by the business community
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion
  • Oversee daily operations of the department, ensuring maximum productivity and support new interns

Graduate Intern

TransKarachi
02.2022 - 04.2022
  • During my internship I experienced working with HR in their payroll dept and ensured employees remittance are actioned to their specific contractual agreements
  • Supported in induction routine for newly talent acquisition
  • Maintaining and updating employees records
  • Assisting central inbox for queries

Finance Intern

Ajil Financial Services Company
11.2021 - 01.2022
  • I learned working on budgeting and expenses, managing petty cash books and day to day transactions
  • Prepare reports and bank reconciliation statements along with the team for telecommunication partner, SITECH

Education

Bachelors in Business Administration -

SZABIST, Pakistan
06.2023

A levels - Business / Commerce

Cambridge International Examination, Saudi Arabia
01.2018

O levels - Business / Commerce

Cambridge International Examination, Saudi Arabia
01.2016

Skills

  • Proficient in MS Suite
  • Program coordination
  • Team orientated
  • B2B communication
  • Business acumen/data analysis
  • Graphic designing
  • Digital and social media marketing management
  • Research writing

Languages

English
Full Professional
Arabic
Professional Working
Urdu
Full Professional
Hindi
Full Professional

academic projects

  • Consumer Behaviour - Slanty, Kelson pvt ltd, Pakistan, Studying details of how consumers respond to products when there is fluctuation in prices and sales promotions.
  • Research Project - Lal Qila Restaurant, Pakistan, Performing in-depth market research and facilitating chosen business with recommendations derived from the findings to improve sales.

accomplishments

  • Hosted 49th Export Trophy Awards in FPCCI
  • Received employee of the month for 2 consecutive months
  • Outstanding achievement award from Cambridge International Examination for Business Studies

Timeline

Vodafone

Customer Solutions Advisor
12.2023 - Current

Deputy Manager - International Relations

The Federation of Pakistan Chambers of Commerce and Industry (FPCCI)
05.2022 - 08.2023

Graduate Intern

TransKarachi
02.2022 - 04.2022

Finance Intern

Ajil Financial Services Company
11.2021 - 01.2022

Bachelors in Business Administration -

SZABIST, Pakistan

A levels - Business / Commerce

Cambridge International Examination, Saudi Arabia

O levels - Business / Commerce

Cambridge International Examination, Saudi Arabia

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Zuha Shaikh