Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zul Padli

Kialla ,Victoria

Summary

Dynamic and results-driven professional with exceptional customer service experience at Princess Cruise Lines Ltd. Proven ability to enhance guest satisfaction through strong communication and efficient food handling. Skilled in upselling menu items, contributing to increased sales, while fostering teamwork and maintaining high sanitation standards. Committed to creating memorable dining experiences.

Overview

11
11
years of professional experience

Work History

Buffet Steward

Princess Cruise Lines Ltd.
California
02.2023 - 03.2026
  • Provided excellent customer service by anticipating guest needs and ensuring satisfaction.
  • Assisted in training new staff on menu items and service protocols.
  • Collaborated with kitchen staff to ensure timely food service and order accuracy.
  • Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Processed payments accurately using POS system, minimizing errors in transactions.
  • Handled guest inquiries and resolved complaints promptly, fostering positive relationships.
  • Suggested menu items based on customer preferences, increasing sales through upselling techniques.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.

Restaurant Server

Djembang Hotel and Restaurant
Lombok
08.2019 - 10.2019

Waiter

  • Managed table setups and maintained cleanliness, contributing to a welcoming environment.
  • Processed orders accurately using POS system, reducing wait times for customers.
  • Coordinated with kitchen staff to ensure timely meal delivery and special dietary requests.
  • Trained new servers on restaurant procedures and service standards, fostering teamwork.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Restaurant Waiter

Pearl of Trawangan
Lombok
05.2015 - 04.2016
  • Provided excellent customer service by anticipating guest needs and ensuring satisfaction.
  • Assisted in training new staff on menu items and service protocols.
  • Collaborated with kitchen staff to ensure timely food service and order accuracy.
  • Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Processed payments accurately using POS system, minimizing errors in transactions.
  • Handled guest inquiries and resolved complaints promptly, fostering positive relationships.
  • Suggested menu items based on customer preferences, increasing sales through upselling techniques.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.

Education

Mataram State Islamic University
08-2021

Skills

Strong communication skills

Exceptional customer service

Sanitation procedures

Food presentation

Food safety compliance

Beverage making

Efficient food handling

Excellent customer service

Teamwork and collaboration

Time management

Problem-solving

Languages

Indonesian
Native or Bilingual
English
Elementary

Timeline

Buffet Steward

Princess Cruise Lines Ltd.
02.2023 - 03.2026

Restaurant Server

Djembang Hotel and Restaurant
08.2019 - 10.2019

Restaurant Waiter

Pearl of Trawangan
05.2015 - 04.2016

Mataram State Islamic University
Zul Padli