Zulzaya Bayarsaikhan
Sydney,NSW
Summary
I have worked in different fields, which has challenged my abilities in each area, made me more open, and gained many skills from each field, which has created me today. In the banking industry, I gained skills in public relations and problem-solving, while in the tourism industry, I learned important skills in social relations, such as being more open to helping others and providing services that meet their needs. Based on these skills, I have continuously improved my abilities and focused on my language proficiency. These skills can lay the foundation for me to assume any type of customer service role, so I believe that whenever given the opportunity, I can fully unleash my potential and become an effective human resource for the organization.
Overview
16
16
years of professional experience
Work History
Cashier
Taiwan Restaurant
12.2023 - Current
- Answering customer question
- Proccessing returns
- Collecting payment
- Maintaining a clean workspace
- Greet customers
Foreign Affair Manager
Hunan industrial equipment installation LLC
01.2021 - 11.2023
- Complex and technical policy issues and translate them into versions suitable for different audiences
- Visa issues for foreign workers and sending their related documents to the consulate and applying for a visa
- Organize important meetings of project leaders and their official translations
- Participate in human resources and recruit resources from related departments
Candle making small business owner
02.2020 - 07.2023
- Glass soy candle production, Palm wax candle production, DIY candle making, Candle and candle making kit supply, wax and tools supply, Marketing and sales
Tour Guide Assistant
Tenger Travel LLC
01.2015 - 01.2018
- Communicate effectively with visitors, answering questions, providing recommendations, and addressing any concerns they may have during the tour.
- Conduct guided tours of specific sites, landmarks, or attractions, providing visitors with detailed and accurate information about the history, culture, and significance of these locations.
- Ensure the safety and well-being of the tour group throughout the duration of the tour, providing clear instructions and guidelines to ensure a smooth and enjoyable experience.
- Maintain a professional and friendly demeanor at all times, representing the tour company or destination in a positive light and promoting a welcoming and inclusive environment.
Business Customer Service Specialist
KHAN Bank
05.2008 - 09.2010
- Handling VIP customers questions about their accounts
- Handling payments and refunds
- Opening and closing bank accounts for customers.
- Identifying customer needs and recommending products and services.
- Cashing cheques and cash and paying correct amounts into customer accounts.
- Balancing cash and informing supervisors of discrepancies.
- Providing customer service in person
Education
MBA - Political Management
Lanzhou University of China
Lanzhou City05.2014
BBA - Accounting And Business Management
Mongolia Institute of Industry And Commerce
Mongolia 06.2006
Skills
- Quick learner
- Agile at work
- Positive and optimistic
- Strong sense of responsibility
- Fluently Chinese Speaker
- Basic English communication skills
- Working efficiently
Visatype
Bridge visa
Futureplan
Based on my communication skills, I hope to challenge myself to take on management and senior positions in the future, and I am willing to learn the necessary knowledge in this field.
Nickname
Zaya
Languages
Chinese (Mandarin)ch
Full Professional
English
Professional Working
Timeline
Cashier
Taiwan Restaurant
12.2023 - Current
Foreign Affair Manager
Hunan industrial equipment installation LLC
01.2021 - 11.2023
Candle making small business owner
02.2020 - 07.2023
Tour Guide Assistant
Tenger Travel LLC
01.2015 - 01.2018
Business Customer Service Specialist
KHAN Bank
05.2008 - 09.2010
MBA - Political Management
Lanzhou University of China
BBA - Accounting And Business Management
Mongolia Institute of Industry And Commerce
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