ZUMAR IRFAN
brabham, WA,PERTH
Summary
Accomplished Store Manager with a proven track record at 21 Capital Mart Convenience Store, enhancing customer satisfaction and streamlining operations. Excelled in multitasking and organization, alongside fostering positive customer relations through active listening and critical thinking. Demonstrated exceptional problem-solving abilities, significantly improving team efficiency and operational workflow. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
2
2
years of professional experience
Work History
Store Manager/Customer Service Manager
21 Capital Mart Convenience Store
09.2022 - 02.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Crew Member
Macdonald's
03.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Kitchen Helper
Turkish Pide House
01.2022 - 03.2022
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
Education
Associate of Science - Diploma in Computer Courses
Institute of IT
Gujranwala, Pakistan07.2021
Associate of Arts - Diploma in Culinary Arts
Cothm Group of Collage
Gujranwala, Pakistan01.2021
Associate of Science - Computer And Information Sciences
Punjab Group of Collage
Gujranwala, Pakistan03.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Professional Working
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
- knowledge about microsoft, excel, word, power-point.
Timeline
Store Manager/Customer Service Manager
21 Capital Mart Convenience Store
09.2022 - 02.2024
Crew Member
Macdonald's
03.2022 - 09.2022
Kitchen Helper
Turkish Pide House
01.2022 - 03.2022
Associate of Science - Diploma in Computer Courses
Institute of IT
Associate of Arts - Diploma in Culinary Arts
Cothm Group of Collage
Associate of Science - Computer And Information Sciences
Punjab Group of Collage
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