Zur Magbanua Opaon
Ballajura,Australia
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Outpatient Clerk position. Ready to help team achieve goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outpatient Clerk
Sir Charles Gairdner Hospital
08.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organising medical records ahead of appointments.
General Hospital Volunteer
Fiona Stanley Hospital
04.2022 - Current
- Project Name: Fiona Stanley Hospital
- Trained in line with the hospital's guiding principle of being patient-centric
- Complemented the hospital's design with healing and therapeutic effect on patients
- Worked closely with hospital employees, volunteers at FSH provide a suite of services to patients and visitors to enhance their stay in the hospital and assist patients in their recovery
Front Desk Receptionist
Auspoint Skin Cancer Clinic
10.2022 - 04.2023
- When scheduling appointments, balance employee availability, customer schedules, and 100% load levels
- Assisted internal staff with clerical and administrative needs to maximise efficiency and team productivity
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained confidentiality of sensitive data to protect customer and business information
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Non-clinical Covid Support Officer
Fiona Stanley Hospital
04.2022 - 11.2022
- Completed paperwork, recognising discrepancies and promptly addressing them for resolution
- Worked 100% effectively in fast-paced environments
- Paid attention to detail while completing assignments
- Gained extensive knowledge in data entry, analysis and reporting
- Worked well in a team setting, providing support and guidance
- Strengthened communication skills through regular interactions with others
- Completed general labour tasks such as loading and unloading materials and cleaning job sites
- Skilled at working independently and collaboratively in a team environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proven ability to develop and implement creative solutions to complex problems
- Demonstrated a high level of initiative and creativity while tackling challenging tasks
All rounder crew member
Pailin Thai Restaurant
12.2018 - 07.2022
- Maintained clean, trash-free workspaces to maximise productivity and safety
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies for expected customer loads
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
- Learned other teammates' work tasks to train as backup
- Followed recipes and chef instructions to prepare food correctly
- Managed time to juggle multiple tasks simultaneously with ease
- Unloaded food deliveries and stored items in proper locations for easy access
- Operated kitchen equipment following manufacturer instructions
- Cleaned and maintained work areas, equipment and utensils with 100% effort
- Maintained composure and work quality while under stress
Treasurer
Murdoch Filipino Student Society
02.2020 - 11.2021
- Project Name: Murdoch Filipino Student Society
- Handled finances for a cultural club that prioritised cultural understanding for students at Murdoch University
- Collaborated with multiple cultural clubs at Murdoch University for a sports event
- Reached out to the Philippine General Consulate and other companies to give out aid to international Filipino students during the start of the global pandemic
- Helped organised Filipino ball with other two universities in Western Australia
- Organised university grants for social events
Crew Member
Hungry Jack's Malaga
09.2015 - 02.2017
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Trained new team members on procedures, customer service, and sales techniques
- Prepared products following restaurant, health, and safety standards and procedures
- Assisted other team members in achieving 100% of goals
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Education
Master of Biomedical Science - Specialising in Food Biochemistry
University of Western Australia
11.2023
Bachelor of Science - Biomedical Science
Murdoch University
09.2022
High school diploma -
Ballajura Community College
12.2018
Skills
- Problem-solving
- Mail handling
- Office organisation
- Business administration
- Skilled in PowerPoint
- Verbal and Written communication
- Researching skills
- Fast learner
- Listening skills
- Word processing
- File management
- Sensitive information handling
- Time management
- Cash handling
- Technical support
- Multilingualism
- Laboratory skills
- Organisational skills
- Phone and Email Etiquette
- Computer Skills
- HIPAA Compliance
- Reception Management
Certification
Certificate II in Hospitality
Languages
Filipino
Cebuano
English
Organisations
- 04/2022, present, Fiona Stanley Hospital, General Hospital Volunteer, Trained in line with the hospital's guiding principle of being patient-centric, Complemented the hospital's design with healing and therapeutic effect on patients, Worked closely with hospital employees, volunteers at FSH provide a suite of services to patients and visitors to enhance their stay in the hospital and assist patients in their recovery.
- 02/2020, 11/2021, Murdoch Filipino Student Society, Treasurer, Handled finances for a cultural club that prioritised cultural understanding for students at Murdoch University., Collaborated with multiple cultural clubs at Murdoch University for a sports event., Reached out to the Philippine General Consulate and other companies to give out aid to international Filipino students during the start of the global pandemic., Helped organised Filipino ball with other two universities in Western Australia., Organised university grants for social events.
References
Romina Sia Talagtag, Family friend, +61 412 605 922
Vanessa Tran, Family friend, +61 469 714 686
Hobbies and Interests
- Learning new languages
- Sports
- Photography
- Food
- Films
- Travelling
- Nature
- Cooking
- Volunteering
Timeline
Outpatient Clerk
Sir Charles Gairdner Hospital
08.2023 - Current
Front Desk Receptionist
Auspoint Skin Cancer Clinic
10.2022 - 04.2023
General Hospital Volunteer
Fiona Stanley Hospital
04.2022 - Current
Non-clinical Covid Support Officer
Fiona Stanley Hospital
04.2022 - 11.2022
Treasurer
Murdoch Filipino Student Society
02.2020 - 11.2021
All rounder crew member
Pailin Thai Restaurant
12.2018 - 07.2022
Crew Member
Hungry Jack's Malaga
09.2015 - 02.2017
Master of Biomedical Science - Specialising in Food Biochemistry
University of Western Australia
Bachelor of Science - Biomedical Science
Murdoch University
High school diploma -
Ballajura Community College
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