Learning new languages
Zur Magbanua Opaon
Front Desk Receptionist
Perth,WA
Summary
Computer proficiency Problem-solving abilities Project Management Professionalism and strong work ethic A friendly and collaborative university student with 4 years of experience in customer service, determined to develop skills in leadership and multitasking. Specialises in multilingualism and analysing data.
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Front Desk Receptionist
Auspoint Skin Cancer And Health Clinic
Como, WA
10.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Covid-19 Support Officer: Non-Clinical
Fiona Stanley Hospital
Murdoch, WA
04.2022 - 11.2022
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Completed general labor tasks such as loading and unloading materials, and cleaning up job sites.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Kitchen Hand and Cashier
Pailin Thai
Morley, WA
12.2018 - 07.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
- Followed recipes and chef instructions to prepare food correctly.
- Managed time to juggle multiple tasks simultaneously with ease.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
Crew Member
Hungry Jack's
Malaga, WA
09.2015 - 01.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High school -
Ballajura Community College
02.2013 - 11.2018
Bachelor of Science - Biomedical Sciences
Murdoch University
02.2019 - 09.2022
Master of Science - Biomedical Sciences
University of Western Australia
02.2023 - Current
Skills
Problem-solving
Word processing
Mail handling
File management
Office organization
Sensitive information handling
Business administration
Time management
Skilled in PowerPoint
Cash Handling
Verbal and written communication
Technical Support
Researching skills
Interests
Sports
Photography
Food
Films
Travelling
Nature
Timeline
Master of Science - Biomedical Sciences
University of Western Australia
02.2023 - Current
Front Desk Receptionist
Auspoint Skin Cancer And Health Clinic
10.2022 - Current
Covid-19 Support Officer: Non-Clinical
Fiona Stanley Hospital
04.2022 - 11.2022
Bachelor of Science - Biomedical Sciences
Murdoch University
02.2019 - 09.2022
Kitchen Hand and Cashier
Pailin Thai
12.2018 - 07.2022
Crew Member
Hungry Jack's
09.2015 - 01.2017
High school -
Ballajura Community College
02.2013 - 11.2018