Summary
Overview
Work History
Education
Skills
Character Reference / Security Clearance
Timeline
Hi, I’m

Zuzaine Ann Inosanto

Woodroffe,NT
Zuzaine Ann Inosanto

Summary

My attention to detail and organisational skills horned through years of administrative work from my previous work experiences, it has been proven instrumental in conducting thorough background checks, verifying credentials, and assessing potential security risk. My commitment to maintaining secure environment, coupled with my administrative proficiency has allowed me to excel in this critical role, contributing to the overall safety and security of the organisation.


I am also extremely and have strong communication skills, which I think will help me assimilate well within the office and gain trust from coworkers. I was also experienced and results-oriented Site Manager and team member with years of Managerial and customer assistant experience in a retail environment. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organisation, and doing administrative task.

Overview

13
years of professional experience

Work History

Serco - Defence

Health Clerk
07.2024 - Current

Job overview

  • Facilitated communication between patients and medical staff through accurate message-taking or relaying pertinent information.
  • Streamlined the appointment scheduling process for better time management and improved patient experience.
  • Assisted medical staff with patient care, ensuring proper documentation and communication between departments.
  • Supported administrative tasks including filing, data entry, and insurance verification, leading to increased efficiency within the clinic.

Randstad - Defence

Vetting Support Officer
04.2023 - 07.2024

Job overview

  • Maintained utmost discretion in handling sensitive and confidential information.
  • Demonstrated proficiency in Microsoft Office for document creation and management.
  • Leveraged strong organisational and time management skills to multitask and prioritise effectively.
  • Exhibited problem solving skills and adaptability.
  • Provided essential administrative support to the team.

Chevron / OTR

Site Manager
01.2022 - 04.2023

Job overview

  • Delegating and directing service tasks, monitoring the progress of sales, and managing service team members to ensure the team's objective and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Setting up and maintaining a service desk and evaluating its efficiency.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Adulting work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives. Helping to train new employees in company procedures.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovstions, materials, tools, and processes.

Target Australia

Duty Manager
01.2019 - 01.2022

Job overview

  • Dealing with customer queries and complaints.
  • Administrative task.
  • Overseeing daily operations.
  • Ensuring employee productivity.
  • Monitoring efficiency of all processes and creating a positive work environment for employees.

Target Australia

Back Dock Supervisor
01.2017 - 01.2022

Job overview

  • Ensuring that customers receive prompt service and quality goods and services.
  • Planning and preparing work schedules and assigning staff to specific duties examining returned goods and deciding on appropriate action.
  • Taking inventory for sale and ordering new stock.
  • Ensuring that goods and services are correctly priced and displayed.
  • Administrative task.

Target Australia

Customer Service Representative
03.2011 - 01.2017

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Cavite State University
Cavite City Campus - Philippines

Bachelor of Science from Business Management Major in Marketing
01.2008

University Overview

Skills

  • Critical thinking abilities
  • Teamwork orientation
  • Patient Scheduling Expertise
  • Administrative support experience
  • Data entry proficiency
  • Customer Service
  • Attention to Detail
  • Time Management
  • Multitasking
  • Adaptable and Flexible
  • Reliability
  • Organizational Skills
  • Effective Communication
  • Cash Handling
  • Documentation and Recordkeeping
  • Computer Proficiency
  • Office Management
  • Staff Leadership
  • Invoice Processing

Character Reference / Security Clearance

Character Reference / Security Clearance

Currently hold:

  • Baseline Clearance - 5years
  • Covid Booster and Flu Vaccination


Reference:


  • Susie Lee - Robertson Barracks Health Centre

Current Supervisor 

susie.lee@defence.gov.au

0421 667 890


  • Cheryl-Ann Bowden - Australian Government Security Vetting Agency

Previous Team Leader

cheryl-ann.bowden@defence.gov.au

0424 632 921


  • Bryan Pritchard - RANDSTAD

Senior Recruitment Consultant

bryan.pritchard@randstad.com.au

0439 072 172

Timeline

Health Clerk
Serco - Defence
07.2024 - Current
Vetting Support Officer
Randstad - Defence
04.2023 - 07.2024
Site Manager
Chevron / OTR
01.2022 - 04.2023
Duty Manager
Target Australia
01.2019 - 01.2022
Back Dock Supervisor
Target Australia
01.2017 - 01.2022
Customer Service Representative
Target Australia
03.2011 - 01.2017
Cavite State University
Bachelor of Science from Business Management Major in Marketing
Zuzaine Ann Inosanto