Zuzana Zilvarova
Sydney
Summary
Dynamic leader with a proven track record at Saba, enhancing customer experiences and boosting sales through strategic merchandising and effective team coaching. Skilled in inventory control and problem-solving, I excel in fast-paced environments, significantly improving sales growth and customer satisfaction. My approach prioritizes strong multi-tasking and sales leadership, driving store success.
Overview
13
13
years of professional experience
Work History
Retail Sales Manager
Saba, Sportscraft
Bondi Junction, NSW
01.2023 - Current
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Retail Store Manager
Saba
06.2011 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Advanced Diploma - Business Management
Canterbury Business College
Sydney, NSWBachelor Of Mechanical Engineering - Operational Management
Technical University of Kosice
Slovak Republic Advanced Diploma - Marketing
Kaplan Business School
Sydney, NSWSkills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Decision-making skill
- Stockroom Management
- Friendly and outgoing
- Sales Growth
- Inventory Control
- Store maintenance
- Coaching and Mentoring
- Merchandise Strategizing
- Visual Merchandising
- Sales Leadership
- Stock management
- Detail Oriented
- Hiring and Training
- Upselling and Cross Selling
- Store operations
Timeline
Retail Sales Manager
Saba, Sportscraft
01.2023 - Current
Retail Store Manager
Saba
06.2011 - Current
Advanced Diploma - Business Management
Canterbury Business College
Bachelor Of Mechanical Engineering - Operational Management
Technical University of Kosice
Advanced Diploma - Marketing
Kaplan Business School