Zuzanna Mocarska
St. Kilda,Melbourne
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Belle Property
10.2023 - 03.2024
- Managed switchboard, front desk reception, and mail
- Handled administrative tasks, including typing, photocopying, and stock control
- Assisted with rental and sales inquiries and provided support to the administration team.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Beauty Therapist
Brazilian Butterfly
04.2023 - 09.2023
- Performed various beauty treatments, including waxing, facials, spray tans, and lash/brow tints
- Handled reception duties and ensured salon maintenance and cleanliness
- Upsold products and maintained knowledge of treatment rooms.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Increased salon revenue by upselling additional services and retail products to clients.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
Spa Therapist
Sheen Falls Lodge
02.2022 - 02.2023
- Welcomed guests and members to the Health Spa and provided professional beauty treatments
- Carried out massages, facials, manicures, pedicures, and other beautician duties
- Assisted in achieving revenue and profit targets
- Maintained high service standards and brand integrity.
- Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
Spa Therapist
Muckross Park Hotel
07.2021 - 02.2022
- Delivered treatments to a five-star standard, including facials, body wraps, body scrubs, massages, foot rituals, and couples treatments
- Ensured attention to detail, client care, and hygiene
- Assisted at the reception and performed various administrative tasks.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
Housekeeper and Waitress
McSweeney Arms Hotel
07.2019 - 07.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Receptionist
Mariposa Cork
05.2021 - 06.2021
- Responsible for client bookings, answering phone calls, emails, and assisting walk-in clients
- Prepared clients for treatments and assisted the nurse with numbing clients
- Posted special offers and updates on social media.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Third Level -
Cork College of Commerce
Skills
- Administrative Support
- Technical Support
- Office Management
- File Management
- Data Entry
- Time Management
- Sales and Upselling
- Appointment Scheduling
- Spa Treatment Coordination
- Hair removal expertise
- Nail care mastery
- Customer Service
Technological Skills
- Microsoft Office (Excel, Word)
- Phorest Salon Software
- Hotsoft PMS - Hoist Group
- Resort Manager
- Fresha
- BB software
Diplomas
- CIDESCO Diploma in Beauty Therapy
- ITEC Level 3 Diploma in Epilation
- ITEC Level 3 Diploma in Body Treatments
- ITEC Level 2 Diploma for Beauty Specialists
- ITEC Level 3 Diploma in Anatomy and Physiology
- ITEC Level 3 Diploma in Facial Electrical Treatments
- ITEC Level 2 Award in Infection Prevention (COVID-19) for Beauty Therapy and Nail services
- Dermalogica Aspire Award
- Dermalogica clean Touch Certified
- Barbicide COVID-19 certification
- Voya Body & Face Module Certificate
- Meraki Professional Gel Polish Manicure Certificate
- Megan Hartigan Nail Academy Builder Base & Prep Certificate
References
Available upon request
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Irish
Limited Working
Timeline
Receptionist
Belle Property
10.2023 - 03.2024
Beauty Therapist
Brazilian Butterfly
04.2023 - 09.2023
Spa Therapist
Sheen Falls Lodge
02.2022 - 02.2023
Spa Therapist
Muckross Park Hotel
07.2021 - 02.2022
Receptionist
Mariposa Cork
05.2021 - 06.2021
Housekeeper and Waitress
McSweeney Arms Hotel
07.2019 - 07.2021
Third Level -
Cork College of Commerce
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