Zuzette Luzelle Shannon
Kirkwood,QLD
Summary
Personable Office Administrator with 15 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. High-energy manager with proven leadership, critical thinking and project management abilities gained during 15-year administrative career. Experienced in managing clerical requirements of the office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Office Cleaning supervisor
Eilbeck Cranes
01.2020 - 10.2023
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Conducted thorough inspections of offices to report damages and maintenance issues.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained floor cleaning and waxing equipment.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Manager
Gobabis Bottelstore And Gambling House
01.2006 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Manager
Gobabis Hotel
01.1998 - 01.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Education
No Degree - Computer Networking And Telecommunications
H&A Computer
Gobabis04.1997
Skills
- Vacuuming and Dusting
- Window Cleaning
- Quality Assurance
- Chemical Handling
- Administrative Support
- Employee Supervision
- Inventory Control
- Customer Service
- Staff Hiring
- Team Supervision
- Bookkeeping
- Contract Administration
- Supply Management
- Data Entry
- Operations Management
- Compliance Monitoring
- Staff Management
- Expense Reporting
- Billing
- Office Management
- Workforce Management
- Clerical Support
- Documentation and Control
- Performance Improvement
- Budgetary Planning
- Event Coordination
- Workflow Optimization
- Policy Implementation
- Travel Coordination
- Team Bonding
- Payroll and Budgeting
- Budget Administration
- Contract Negotiations
- Technical Support
- Database Administration
- Financial Reporting
- Financial Tracking
- Excellent Multi-Tasking Ability
- Scheduling and Calendar Management
- Data Retrieval Systems
- Scheduling
- Financial Accounting
- Documentation Expertise
- Relationship Building
- Staff Training
- Credit and Collections
- Clear Oral/Written Communication
- Customer Relations
- Account Reconciliation
- Office Administration
- Human Resources
Love to work in my garden
To me its like going to a quite place. Just me and the plants. It helps me to relaxes and take note of all I have accomplished for the day. Helps me to get ride of all the tension of the day and let me enjoy the beauty in live.
Languages
English
Full Professional
Afrikaans
Full Professional
Timeline
Office Cleaning supervisor
Eilbeck Cranes
01.2020 - 10.2023
Manager
Gobabis Bottelstore And Gambling House
01.2006 - 01.2019
Manager
Gobabis Hotel
01.1998 - 01.2006
No Degree - Computer Networking And Telecommunications
H&A Computer
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