- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer Work
- Animal Care
- Swimming
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering at local animal shelters and rescue organizations
- Reading
- Mindfulness Practices
- DIY and Home Improvement
- I like looking at the stars and learning about constellations
- Passionate about balancing physical health with mental and emotional wellness
- Photography
- Animal Welfare Advocacy
Zwleika McEwen
Townsville,QLD
Summary
Experienced caregiver with a proven track record of delivering comprehensive support services. Demonstrates ability to foster collaboration within teams and efficiently meet the needs of individuals. Skilled in crisis intervention, providing emotional support, and assisting with daily living activities. Known for reliability and adaptability, consistently contributing to positive outcomes for both clients and colleagues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader/Support Worker
SILS Home
01.2024 - Current
- Support client in daily activities
- Perform home based tasks such as food preparation & housework.
- Undertake tasks outside the home such as shopping
- Provide emotional support & friendship
- Support client in community access and volunteer work etc
- Leading team and training new staff members
- Updating staff on policies and procedures, audit checks and forms, filing etc
- Communicate to staff changes to house routine, appointments or task delegation
- Organize online operations
- Cleaning tasks and check
- Organising staff social events
- Participating in staff meetings and involvement
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Support Worker | Sole Trader
01.2022 - Current
- Support clients with all levels of Disability to meet their goals set out by NDIS
- Supporting clients with in-come care and community programs and activities
- Supporting clients with activities of daily living to promote independence
- Involved in client wellbeing decision making such as appointments, mobility equipment, and additional supports
- Liaising with external and internal stakeholders to provide feedback for client wellbeing
- Administrative duties such as emails, phones, and scheduling
- Use of own vehicle for client transportation
- Daily diary entries to record progress notes towards client goals to facilitate practitioner communication
Support Worker
ILSA
01.2020 - 01.2022
- Support clients with all levels of Disability to meet their goals set out by NDIS
- Provide emotional support and improve overall wellbeing through interaction
- Assistance with activities of daily living activities and programs
- Drive clients to out and programs ISS
- Provide ideas to community programs to utilize NDIS funding
- Assistance Personal care and high needs
- Meal preparation and planning
- Provide emotional support
- Sleepovers and day shift work
- Participate in group activities sporting and shopping/movies
- Filing and paperwork following workplace procedures and policies
- Assisting with updating workplace paperwork records for client needs
- Assisting in Managing household for rostering and communicating to other co-workers
Support Worker
Cootharinga
01.2018 - 01.2020
- Support clients with all levels of disability to meet their goals set out by NDIS
- Provide emotional support and improve overall wellbeing through interaction
- Assistance ADL activities
- Provide ideas to community programs to utilize NDIS funding
- Assistance Personal care and high needs
- Meal preparation and planning
- Provide emotional support
- Sleepovers and day shift work
- Participate in group activities sporting and shopping/movies
- Filing and paperwork following workplace procedures and policies
- Assisting with updating workplace paperwork records for client needs
- Assisting in Managing household for rostering and communicating to other co-workers
Specialist Administrator
AGSVA
01.2015 - 01.2018
- High flow Scanning and Printing
- Entered data into various computer systems accurately using Microsoft Office Suite.Microsoft Outlook, Microsoft Suite, Windows 10 Excel Spread sheeting, Microsoft Word, PowerPoint
- Followed established procedures to enter and process data correctly.
- Accurate Specialist Data Entry
- Scanned documents and saved in database to keep records of essential organizational information.
- Handling Classified Information to Secret Level
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Accurate Storage of Classified Information
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Data Entry of Classified Material
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Operate Office equipment, photocopier, printer, scanner, fax
- Completed data entry tasks with accuracy and efficiency.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Admin Officer
Royal Australian Airforce
01.2011 - 01.2015
- Extensive use of Word, Microsoft Outlook, Excel, spreadsheet, data entry, drafting Business letters and minutes for senior members
- Carry out highly demanding customer service focused role for all base vehicle bookings, servicing, maintenance and enquires through face-to-face contact and telephone/email
- Ensure visitors to the section are familiarized with the safety procedures and conduct safety briefs, issue passes
- Monitor Fuel usage and record all levels onto the database, order Fuel supply to the section
- Liaise by telephone and face to face with all personnel, appropriate authorities and companies for all services and enquires, vehicle checks, pick up and drop-offs
- Assist driver instructor in selecting and nominating members on driving courses
- Participate in driving courses including tour coach course (max 45 Passengers)
- Maintain vehicle cleanliness and keep all paperwork up to date
- Organize and carry out all service checks and maintenance fleet vehicles including trucks, buses etc
- Maintain all mandatory testing including medical, fitness and weapons
Education
Diploma -
Government
01.2022
Certificate III -
Individual Support (Disability)
01.2018
Certificate IV -
Business Management
01.2017
Certificate III -
Business Administration
01.2017
Certificate IV -
Aviation Ground Operations
01.2013
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Team supervision & building
- Relationship building
- Client support
- Giving constructive feedback
- Team Check-ins
- Onboarding and orientation
- Excellent Verbal and written communication
- Task delegation
- Leadership
- Time management
- Multitasking
- Active listening
- Organizational skills
- Reliability
Professional Referees
- Meg Watts, House Manager, 0415622797
- Kate Herrod, Retail Manager, 0428241982
Accomplishments
- Supervised team of 8-10 staff members.
- Collaborated with team of 8 in the development of staff training & implementing a daily tasks and routine.
- Achieved NDIS client goals through effectively helping with motivating and support to communicate them for a overall positive outcome.
Certification
- CPR/First Aid training
- Police Check
- Individual Support Certificate III
- Blue Card & Workers screening Card
- NDIS Workers Orientation Module
- Medication training
- Epilepsy training & First Aid
- Coeliac Disease Training
- Safe Food Handling Training
- Diploma of Government
- Certificate of Basic Clerical Training
- Certificate Advanced Clerical Training
- Certificate of Microsoft Intermediate Course
- Certificate of Microsoft Word Intermedate Course
- Bus Intermediate Operations
- Truck Licence Medium Drive Operations & HR1, HR4, MR4
Interests
Timeline
Team Leader/Support Worker
SILS Home
01.2024 - Current
Support Worker | Sole Trader
01.2022 - Current
Support Worker
ILSA
01.2020 - 01.2022
Support Worker
Cootharinga
01.2018 - 01.2020
Specialist Administrator
AGSVA
01.2015 - 01.2018
Admin Officer
Royal Australian Airforce
01.2011 - 01.2015
Certificate III -
Individual Support (Disability)
Certificate IV -
Business Management
Certificate III -
Business Administration
Certificate IV -
Aviation Ground Operations
Diploma -
Government
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