Zya Valladolid
Gold Coast
Summary
Excelled in fast-paced environments, significantly improving team efficiency and customer satisfaction through effective time management and exceptional customer relations. Energetic, bubbly and, enthusiastic personality that connects with customers.
Overview
4
4
years of professional experience
Work History
Sea World Cruises Trainee
Sea World Cruises
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Small Business Owner
Myself
04.2020 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Devised processes to boost long-term business success and increase profit levels.
- Used expert-level sewing techniques to ensure product quality.
Seasonal Food and Beverage - Sea World Theme Park
Village Roadshow Theme Parks
11.2023 - 01.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Kitchen Hand
Mamma Mia! Pasta & Pizza
03.2023 - 06.2023
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Fast Food Team Member
Guzman Y Gomez
06.2022 - 02.2023
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Graduated - Waldorf Steiner Education (Year 7 - Year 9)
Benowa State High School
BenowaBenowa State High School
Benowa, QLDSkills
- Equipment Troubleshooting and Maintenance
- Customer Relations
- Time Management
- Customer Needs Assessments
- Customer Engagement
- Special Requests
- Team Player
- Energetic and Enthusiastic
Additional Information
05/05/2008
Timeline
Seasonal Food and Beverage - Sea World Theme Park
Village Roadshow Theme Parks
11.2023 - 01.2024
Sea World Cruises Trainee
Sea World Cruises
06.2023 - Current
Kitchen Hand
Mamma Mia! Pasta & Pizza
03.2023 - 06.2023
Fast Food Team Member
Guzman Y Gomez
06.2022 - 02.2023
Small Business Owner
Myself
04.2020 - Current
Graduated - Waldorf Steiner Education (Year 7 - Year 9)
Benowa State High School
Benowa State High School
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