Brendan James

Casual temporary contract assisting the AEC leading up to the Australian Federal Election (May 2025).

Managing and updating the various data systems that feed into the finalised Electoral roll.

Joining Telecommunications Provider iiNet Limited in October of 2008 as a Customer Service Representative, handling primarily Billing queries with residential customers. Later moving into the Support role approximately 6 months later. Day to day tasks included:

• Providing technical and billing support with customers in person and over the phone for Dialup, ADSL, NBN and VoiP services.
• Sales and Provisioning of new services and experience using SalesForce.
• Complaint Handling

In 2014 I moved from the Residential arm of the Company to the Business Team which was tasked with servicing iiNet's Corporate and Government customers.

• Billing/Sales and Technical Support for larger more complex services scaled for businesses.
• On-site support and face to face customer service.
• Professional decorum and dealing with high value business customers.
• Providing support and advice for large scale rollouts of services for business.

In 2019 I moved into the Domains and Hosting Team which focused primarily on Domains and Email hosting for residential and corporate customers.

• Managing iiNet's Hosted email platform (Microsoft server 2013)
• Working with JIRA
• Maintaining company and client websites and domains, domain registrations, SSL Certificates.
• SQL Database migrations and maintenance.
• Managing multiple backend systems of acquired ISP's (Internode, Adam, Westnet etc to name a few.)

• I worked part time between 2002-2004 (3 days a week) while I was studying at TAFE, then fulltime between 2004 to September 2008.
• Processing Mail and payments, Front of counter running a till/cash balancing.
• Liasing with local Prison staff and inmates in the role.
• Using multitude of different IT systems (Centrelink, Department of Transport, Court/Prison Management Systems)