Ida Abak
Dover Gardens
Summary
Critical-thinking with the background of undertaking Policy making topics throughout studying law and legal practices.
3 Years of experience in retail management has provided organisational skills and thorough planning. Excellent communication skills due to an extended time spent in retail and also as a receptionist in a psych clinic. Hence, able to understand and imply privacy laws and modules in any environment.
Able to adapt to different environments while taking pride in working effectively in teams and being a supportive team member. Always looking to improve and ready to be challenged through any role, being retail or office focused. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
APS1
Australian Electoral Commission
09.2024 - Current
- Familiar with Staffing and enrolment duties
- Able to adapt with many different responsibilities and modules. Have been training in RMANS and have done different trainings in RMANS
- Self-motivated, with strong sense of personal responsibility. Like to be challenged with new problems to solve through
- Worked effectively in fast-paced environments with attention to details.
- Skilled at working independently and collaboratively in team environment. Enjoy helping others to best of my ability.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Assistant Store Manager
Leonard Street
12.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Cue Clothing
05.2022 - 12.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Casual Retail Assistant
Coach Outlet
05.2022 - 09.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Supported efficient and timely replenishment of sales floor merchandise.
- Greeted customers and helped with product questions, selections and purchases.
Assistant Store Manager
Spendless Shoes
02.2022 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Casual Retail Assistant
Spendless Shoes
07.2021 - 05.2022
- Through working at Spendless shoes it is important to live in the Spendless ways, this would mean providing exceptional customer service experience through the product knowledge and shoe aftercare protocols that are deemed as compulsory in the shoe retail business.
- Another important part of the job was assisting customers with signing up for store loyalty programs and provided details about key benefits.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased business sales utilizing product knowledge.
Managing Receptionist
Wellness & Healing Centre
01.2020 - 07.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Assistant
Salvation Army Thrift Store
12.2019 - 12.2020
- Approached browsing customers to initiate conversations to determine buying preferences.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Law And Legal Practices -
Flinder University
Bedford Park, SA01.2020
Skills
- Organization
- Cash register operation
- Teamwork and Collaboration
- Cultural Awareness
- Customer Service
- Interpersonal Communication
- Time Management
- Problem-Solving
- Active Listening
- Dependable and Responsible
Additional Information
References:
Emily (Spendless store manager)
0449 183 330
Gail puounsett (cue Myer marion store manager)
0408407355
Timeline
APS1
Australian Electoral Commission
09.2024 - Current
Assistant Store Manager
Leonard Street
12.2022 - Current
Assistant Store Manager
Cue Clothing
05.2022 - 12.2022
Casual Retail Assistant
Coach Outlet
05.2022 - 09.2022
Assistant Store Manager
Spendless Shoes
02.2022 - 05.2022
Casual Retail Assistant
Spendless Shoes
07.2021 - 05.2022
Managing Receptionist
Wellness & Healing Centre
01.2020 - 07.2021
Retail Assistant
Salvation Army Thrift Store
12.2019 - 12.2020
Law And Legal Practices -
Flinder University
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