Bakhtawar Jumani
Melbourne,VIC
Summary
Professional in customer relationship management with strong focus on team collaboration and achieving results. Known for exceptional communication, conflict resolution, and strategic planning skills. Adept at adapting to changing needs, building trust, and driving customer satisfaction. Ready to bring impactful solutions to enhance client engagement and loyalty.
Overview
6
6
years of professional experience
Work History
Senior Customer Relationship Manager
Hello Solar
08.2023 - Current
- Collaborated in marketing and sales team
- Comprehensive understanding of all VEU schemes
- Extensive knowledge of Data force operations and protocols
- Worked collaboratively with other department to ensure customer satisfaction
- Maintained detailed records of customer interactions
- Experienced in using CRM software to track sales metrics, forecast sales
- Acting as the primary point of contact for customer inquiries, resolving issues swiftly
- Organized and facilitated training sessions for staff members on best practices in relationship management techniques, resulting in improved service standards across the organization.
- Negotiated contracts with clients, securing long-term business partnerships that generated consistent revenue streams.
LGCs (Large Scale generations certificates) Manager
Emerging Energy Solutions Group
01.2023 - 08.2023
- Accreditation of power stations for tradable certificates created for eligible LGCs
- Government rebate claims, prepare adequate documents for claims
- Methodology, metering data analysis
- Proactively managing inbound and outbound client queries
- Assessment and lodgment of certificates
- Demonstrated in depth knowledge about the Large scale generation certificates
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Coordinator
Lounge Lovers
07.2022 - 12.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Office Coordinator
Melbourne Law firm
12.2021 - 06.2022
- Coordinate meetings and events, streamlined office processes
- Supervised office support staff
- Assisted in onboarding new employees
- Managed daily office operations
Customer Service Assistant
S&P Global
01.2019 - 01.2020
- Managed large amount of inbound and outbound calls in timely manner
- Built sustainable relationships and engage customers and taking the extra mile
- Trained three new employees in customer serve script and data entry practices
- Developed and implemented effective sales strategies
Education
Masters of Business Administration - Finance
Bahria University
01.2020
Bachelors of Science - Geophysics
Bahria University
01.2020
Skills
- Creative problem-solving
- Team motivation
- Active Listener
- Multitasking Abilities
- Organization skills
- Flexible and Adaptability
- CRM software proficiency
- Customer Relations
- Account Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Adobe Creative
- Upselling strategies
- Customer Segmentation
- Time Management
- Proficient in Active, Dataforce, VEU platform, REC registry
- Relationship Building
Accomplishments
- Volunteer Work for Children studying at Al Asr Centre Altona, Melbourne, 01/2023
- Director Decor in National Arts Society, 01/2014
- ECO Internship with WWF Islamabad, 10/2014
- Conducted various nonacademic events for Bahria university students i.e. musical gigs, gaming den, club registrations, and spring festival, 01/2013
- Represent Bahria University in the Education Expo as marketing agent at Pak-china friendship center, 01/2013
Languages
English
Urdu
Hobbies and Interests
- Baking
- Painting
- Yoga
References
Available on Request.
Timeline
Senior Customer Relationship Manager
Hello Solar
08.2023 - Current
LGCs (Large Scale generations certificates) Manager
Emerging Energy Solutions Group
01.2023 - 08.2023
Sales Coordinator
Lounge Lovers
07.2022 - 12.2022
Office Coordinator
Melbourne Law firm
12.2021 - 06.2022
Customer Service Assistant
S&P Global
01.2019 - 01.2020
Bachelors of Science - Geophysics
Bahria University
Masters of Business Administration - Finance
Bahria University
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