Tom Shakespeare-Finch
Brisbane
Summary
Dynamic Senior Customer Relationship Manager at Credit Corp with a proven track record in enhancing customer satisfaction and retention. Skilled in account management and team mentoring, I excel in developing strategies that drive engagement and compliance, consistently achieving growth targets while fostering strong client relationships.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Senior Customer Relationship Manager
Credit Corp
Brisbane
08.2015 - Current
- Cultivated strong relationships with clients to enhance customer satisfaction.
- Developed strategies to improve customer engagement and retention initiatives.
- Coordinated cross-functional teams to address client needs effectively.
- Mentored junior staff on best practices in customer relationship management.
- Monitored performance metrics related to customer service operations.
- Ensured compliance with all applicable regulations regarding customer service practices.
- Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
Sales Consultant
Beds N Dreams
02.2015 - Current
- Daily, weekly, monthly sales store targets
- Electronic POS input and administrative duties
- In store inventory control and stocktake
- Product merchandising and store presentation
- Excellent sales and customer service skills
Manager
Collins foods group
02.2011 - 02.2015
- Ordering and receiving of stock
- Cash handling procedures
- Opening and closing store
- Hiring, training and rostering of staff
- Supervision of staff on shift
- Forecasting
- Profit and loss statements
- Interacting with a customers on a daily basis
- KPI's
- General running of store
AV Technician and technical services
Brisbane Convention and Exhibition Centre (BCEC)
06.2012 - 09.2012
Shift Supervisor
Collins foods group
09.2010 - 02.2011
- Supervision of staff on shift
Research Assistant
School of Psychology & Counselling, Queensland University of Technology
04.2010 - 09.2010
- Data entry
- Competent use of Excel and word
Team member
Collins foods group
03.2007 - 09.2010
- Cash handling
- Stock rotation
- Food preparation
Education
Certificate 3 - Finance
Tafe NSW
08.2015 - 08.2016
Certificate 2 - Retail operations
Certificate 3 - Retail Supervision
Certificate 4 - Retail Management
Skills
- Advanced computing skills
- Customer service skills
- Interpersonal communication
- Supervision
- Fast paced environment
- Regulatory compliance
- Team mentoring
- Problem solving
- Conflict resolution
- Leadership skills
- Time management
- Account management
- Customer relations
Hobbies and Interests
- Motorbikes
- Travel
- Music
- Computers
References
- Gabriel Peelgrane, Restaurant General Manager, KFC BP Caboolture South, 0468 998 442
- Stacey Phillips, Manager, Beds N Dreams Windsor, 0414 781 036
Timeline
Senior Customer Relationship Manager
Credit Corp
08.2015 - Current
Certificate 3 - Finance
Tafe NSW
08.2015 - 08.2016
Sales Consultant
Beds N Dreams
02.2015 - Current
AV Technician and technical services
Brisbane Convention and Exhibition Centre (BCEC)
06.2012 - 09.2012
Manager
Collins foods group
02.2011 - 02.2015
Shift Supervisor
Collins foods group
09.2010 - 02.2011
Research Assistant
School of Psychology & Counselling, Queensland University of Technology
04.2010 - 09.2010
Team member
Collins foods group
03.2007 - 09.2010