Princess Espinoza
Rooty Hill,Australia
Summary
Knowledgeable bank clerk and housekeeping supervisor familiar with hotel operations, cleaning procedures, and health and safety regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Successful at excelling in fast-paced, competitive environments. Currently, hardworking disability support workers are dedicated to thorough, compassionate, and individualized patient care. Manages appointments and medication, assists with bathing and grooming, and maintains tidy environments. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Support Worker/Administrative Assistant
Home Caring
Blacktown, Australia
03.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client
- Established trusting relationships with clients and their families through empathetic communication and active listening
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Provided emotional support and companionship to enhance clients' well-being.
Housekeeping Supervisor
Mercure Hotel
Blacktown, Australia
08.2023 - 12.2023
- Conducted regular room inspections to verify compliance with housekeeping standards
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Trained and mentored all new personnel to maximize the quality of service and performance
- Increased employee performance through effective supervision and training
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
Housekeeping Room Attendant
Mercure Hotel
Blacktown, Australia
03.2023 - 08.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Removed bed sheets and towels from rooms and pretreated stains to maintain and restore linen condition
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, and cleaning supplies, and requested guest supplies
Bank Teller
Chinabank Corporation
Gapan City, Philippines
09.2018 - 01.2023
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
Education
Diploma Management - Business Management
Lead College
Haymarket, NSW01-2025
Bachelor of Science - Financial Management
Wesleyan University-Philippines
Cabanatuan City, Philippines06.2018
Skills
- Organize Work Schedules
- Customer Service
- Microsoft Office
- Money Handling
- Reconciling Cash Drawers
- Sorting and Filing
- Disability care
- First aid and CPR
- Mobility assistance
- Documentation
- Meal planning and preparation
- Personal care assistance
- Transportation assistance
- Daily living assistance
Education and Training
Cabanatuan City, Philippines,true,Haymarket, NSW
Timeline
Housekeeping Supervisor
Mercure Hotel
08.2023 - 12.2023
Support Worker/Administrative Assistant
Home Caring
03.2023 - Current
Housekeeping Room Attendant
Mercure Hotel
03.2023 - 08.2023
Bank Teller
Chinabank Corporation
09.2018 - 01.2023
Diploma Management - Business Management
Lead College
Bachelor of Science - Financial Management
Wesleyan University-Philippines
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