Christie Jessop
Pennant Hills
Summary
Accomplished Salon Manager and Senior Hairdresser with a proven track record at Hairhouse, where I specialized in color and hair extensions, enhancing client satisfaction. Skilled in employee development and customer service, I boosted salon revenue and maintained high retention rates. My leadership ensured peak operational efficiency and exceptional service standards.
Overview
13
13
years of professional experience
Work History
Salon Manager/Senior Hairdresser
Hairhouse
10.2019 - 01.2023
- Provided all hair services, specialising in Colour and Hair extensions.
- Piercing.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Provided staff training, mentoring, and consultation to enhance performance and professional development.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
Salon Owner
Hair By Christie Roxanne
09.2017 - 10.2019
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Oversaw daily salon operations and performed general salon tasks.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
Salon Manager/Senior Hairdresser
PA
04.2013 - 08.2017
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Fostered a positive working environment, resulting in high employee retention rates.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
Senior Hairdresser
Razor Hair Creations
04.2010 - 04.2013
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Increased salon revenue through upselling additional services and retail product sales.
Education
Certificate III - Hairdressing
MEGT
Sydney, NSWCertificate IV - Business Administration
MEGT
Sydney, NSWDiploma - Business
OTEN
Sydney, NSWSkills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
Timeline
Salon Manager/Senior Hairdresser
Hairhouse
10.2019 - 01.2023
Salon Owner
Hair By Christie Roxanne
09.2017 - 10.2019
Salon Manager/Senior Hairdresser
PA
04.2013 - 08.2017
Senior Hairdresser
Razor Hair Creations
04.2010 - 04.2013
Certificate III - Hairdressing
MEGT
Certificate IV - Business Administration
MEGT
Diploma - Business
OTEN
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