Jason Maher
Townsville,QLD
Summary
Dedicated Service Desk Analyst with strong skills in customer service, software troubleshooting, and software administration. Proven track record of improving user satisfaction through timely resolution of issues, and actionable solutions.
Overview
17
17
years of professional experience
Work History
Service Desk Analyst
Glencore
Deeragun, QLD
04.2024 - Current
- Assisted users in troubleshooting common applications and systems issues.
- Diagnosed hardware and software issues, facilitating timely resolutions for users.
- Managed ticketing system to prioritize and track service requests effectively.
- Collaborated with IT teams to improve service desk processes and workflows.
- Conducted user training sessions on new software tools and updates.
- Recently, as a senior on the team, I trained and provided guidance to new hires.
- Provided escalated troubleshooting on more complex software issues
Dispensary Technician
Terry White Pharmacy
Deeragun, QLD
10.2008 - 07.2024
- Educated patients on medication usage and potential side effects.
- Collaborated with healthcare professionals to ensure accurate medication distribution.
- Operated pharmacy software for processing prescriptions and managing records.
- Adhered strictly to confidentiality policies when dealing with sensitive patient information.
- Collaborated with healthcare providers to optimize patient medication therapies.
- Led staff meetings to discuss updates, challenges, and operational improvements.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
Education
Certificate 3 - Information Technology
TAFE QLD
QLD12-2025
Certified Cisco Network Associate (CCNA) - Information Technology
Cisco/CBT Nuggets
Online12-2025
Skills
- Customer service
- Software and hardware troubleshooting
- Active Directory administration
- Office 365 and Exchange administration
- License and account management for various software applications, such as Adobe and DocuSign
- ServiceNow fulfiller and administration
- SharePoint administration
- Technical documentation
References
References available upon request.
Timeline
Service Desk Analyst
Glencore
04.2024 - Current
Dispensary Technician
Terry White Pharmacy
10.2008 - 07.2024
Certificate 3 - Information Technology
TAFE QLD
Certified Cisco Network Associate (CCNA) - Information Technology
Cisco/CBT Nuggets
Similar Profiles
Hugo PIGNETHugo PIGNET
Mining Engineer at GlencoreMining Engineer at Glencore
Bruce JacksonBruce Jackson
Construction/Supervisor, Contract Management at GlencoreConstruction/Supervisor, Contract Management at Glencore
Robyn ThomasRobyn Thomas
Dump Truck Operator at GlencoreDump Truck Operator at Glencore
Frank PanettaFrank Panetta
Underground Coal Miner at GlencoreUnderground Coal Miner at Glencore
Nikkeisjah Phelan-DevonNikkeisjah Phelan-Devon
Assistant Store Manager at Millers Fashion ClubAssistant Store Manager at Millers Fashion Club