PRAPAPORN SUWAN

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Processed payments and provided receipts to establish proof of transaction.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.
• Cleaned and maintained work areas, equipment and utensils.
• Followed food safety practices and sanitation guidelines.
• Stocked and rotated food items according to expiration dates.

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• This is a Family Business, an iconic, thriving and very well - organized restaurant which has been in operation for 30 years in North East Melbourne.

• Communicated with parents regarding child's behavior, daily activities, and concerns.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Work experience 140 hours at ViewBank childcare centre