Gabriel Victor De Guzman
Mambourin,VIC
Summary
I am a graduate of VCE at Werribee Secondary College and current student at Monash University. I am an adaptive and determined individual that aims to continuously improve and learn. I am focused on being an effective and efficient person who works towards business objectives and strive towards a common goal. I am willing to commit to any role and contribute to a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Food & Beverage Attendant
Crowne Plaza Melbourne
02.2022 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Trained and supervised event staff to complete tasks on time.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped organize and manage successful events with attendance of over 300 people.
- Implemented event protocols to maintain safety and security of all attendees.
Concierge
Crowne Plaza Melbourne
05.2022 - 06.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Waiter
NAUM Korean BBQ
11.2021 - 02.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista & Sandwich Hand
The Little Deli & Panini Bar
11.2020 - 02.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
Barista
Café Dare
01.2018 - 06.2018
- Industry training undertaken in conjunction with Code Black Coffee Roasters
- Serving staff, students and parent communities of Alamanda College
- Confident working Vector till System, Coffee Grinder, La Marzocco espresso machine and steaming milk
- Give advice about product range and what products they may enjoy
- Providing customers with service such as table delivery
Education
Bachelor of Computer Science - Computer Science
Monash University
Clayton, VIC11.2025
High School Diploma -
Werribee Secondary College
Werribee, VIC11.2021
Skills
- Hospitality and Professionalism
- Credit Card Transactions
- Good research, evaluation and data gathering skills
- Strong interpersonal and Communication
- Food Safety and Quality
- Effective Customer Communication
- Serving & Handling of Alcohol, RSA Certificate
- Concierge Assistance
- Beverage Preparation
- Counter Restocking
- Time Management
- Critical Thinking
Timeline
Concierge
Crowne Plaza Melbourne
05.2022 - 06.2022
Food & Beverage Attendant
Crowne Plaza Melbourne
02.2022 - Current
Waiter
NAUM Korean BBQ
11.2021 - 02.2022
Barista & Sandwich Hand
The Little Deli & Panini Bar
11.2020 - 02.2021
Barista
Café Dare
01.2018 - 06.2018
Bachelor of Computer Science - Computer Science
Monash University
High School Diploma -
Werribee Secondary College
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