Maria Estafanoss
Allawah,NSW
Summary
I am a hard-working, devoted team member with a positive attitude and always open to new learning opportunities. I am an efficient multi-tasker, equipped with a bright personality and proven success functioning well in large corporate office environments, hospitality and retail.
I can maintain positive relationships with clients/customers and excel at problem solving on the spot.
Overview
11
11
years of professional experience
Work History
Legal Secretary
McLachlan Thorpe Partners
01.2024 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, Counsel, and court officials.
- Organized files for court proceedings.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Receive and place telephone calls to clients, Counsel, and Court officials.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters on behalf of solicitors.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
Legal Secretary
McLachlan Thorpe Partners
03.2023 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, Counsel, and court officials.
- Organized files for court proceedings.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients, Counsel, and Court officials.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters on behalf of solicitors.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
Transactional Operations Consultant
Bank Of Queensland Specialist
12.2020 - 03.2023
- Creating and settling transactional accounts, credit cards and personal loans
- Completing AML/KYC onboarding for new to bank clients including individuals, companies, trusts and Superfund's
- Static maintenance on clients banking profiles
- Setting up deceased estates banking
- Facilitating and minute-taking monthly team meetings
- Assisted in designing new and innovative processes and projects for a higher streamlined process.
Customer Service Manager
Coles
04.2019 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service team of 60 team members, fostering a positive work environment focused on teamwork and collaboration.
- Completing weekly reporting, rosters and training.
- Interviewing and hiring new staff and leading induction and training courses.
- Performing both positive and negative performance reviews .
Customer Service Team Member
Coles
08.2015 - 04.2019
Barista
Michel's Patisserie
12.2013 - 08.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude and promptly addressing their needs.
- Assisted closing the cafe, completing end of day processes to allow for a smooth opening the next day.
- Handled money, receipting and end of day reports.
Education
High School Diploma -
Georges River College - Oatley Senior Campus
Oatley, NSW12.2016
Some College (No Degree) - Certificate IV Business Services
NSW TAFE
Sydney, NSWSkills
- POS System Operation
- Cash Handling and Receipting
- Billing and Invoicing
- Court Filing
- Microsoft Office
- Computer Proficiency
- Data Entry
- Schedule Maintenance
- Touch-typing Skills
- Phone Etiquette
- Extensive Customer Service Skills
- Teamwork
- Problem-solving
- Leadership Skills
- Efficient Multi-tasker
- Critical Thinking
- Reliability and punctuality
- Time Management
Additional Information
Languages: Fluent English and basic Arabic
Availability: after 7pm on weekdays and 5pm weekends (Open for discussion)
Timeline
Legal Secretary
McLachlan Thorpe Partners
01.2024 - Current
Legal Secretary
McLachlan Thorpe Partners
03.2023 - Current
Transactional Operations Consultant
Bank Of Queensland Specialist
12.2020 - 03.2023
Customer Service Manager
Coles
04.2019 - 12.2020
Customer Service Team Member
Coles
08.2015 - 04.2019
Barista
Michel's Patisserie
12.2013 - 08.2015
High School Diploma -
Georges River College - Oatley Senior Campus
Some College (No Degree) - Certificate IV Business Services
NSW TAFE
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