Iain Belcher
Narre Warren,VIC
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
37
37
years of professional experience
Work History
Sales
Total Tools
Dandenong, VIC
05.2016 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported efficient and timely replenishment of sales floor merchandise.
- Maintained clean sales floor and straightened and faced merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
Store Manager
Able Air Compressors And Power Tools
Mornington, VIC
02.2010 - 02.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales
K.B.C Building Supplies
Kilsyth, Vic
01.2000 - 01.2010
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Sales
Optus World
Knox, Vic
01.1995 - 12.1999
- Helped customers locate products and checked store system for merchandise at other sites.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
- Tracked stock using company inventory management software.
- Provided positive first impressions to welcome existing, new and potential customers.
Sales
The Tool Centre
Richmond, Vic
12.1990 - 12.1994
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
High School Diploma -
Wesley College - Melbourne
Melbourne, VICSkills
- Sales experience
- Sales process
- Outbound Sales
- Sales management
- Sales proficiency
- Sales reporting
- Sales analysis
Timeline
Sales
Total Tools
05.2016 - Current
Store Manager
Able Air Compressors And Power Tools
02.2010 - 02.2022
Sales
K.B.C Building Supplies
01.2000 - 01.2010
Sales
Optus World
01.1995 - 12.1999
Sales
The Tool Centre
12.1990 - 12.1994
High School Diploma -
Wesley College - Melbourne