AGUSTIN JAKE BANIQUED

• Ensuring and prioritizing safety of guests through thorough monitoring of property, conducting security walks, and addressing potential risks.
• Overseeing accurate billing procedures for all hotel transactions throughout the whole business day, minimizing and resolving discrepancies found during audits.
• Resolving customer complaints promptly and professionally to maintain satisfaction.
• Handling emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.

Overseeing hotel operations in absence of head of departments

• Creating SOPs and securing work space and hotel premises
• Communicating with other departments and ensuring subordinates' productivity is always top-tiered and motivated by leading as an example
• Handling guest complaint and queries and maintaining guest satisfaction.

• Balancing end-of-day and preparing for new business day
• Securing hotel premises afterhours
• Handling late night guest complaints and queries
• Acting as afterhours Houseman and Room Service duties.

• Managed day-to-day housekeeping activities
• Acted as Manager in absence of Housekeeping Manager
• Ensured subordinates' are maintaining productivity
• Housekeeping and Houseperson duties.

• Tending to room services
• Bar tending
• Cashier duties
• Serviced food and beverage, as well as cleaning duties.

• Cleaned and tidied public and internal spaces
• Tended to guests and room attendant's requests
• Managed linen stock and tidied housekeeping pantries.

• Managed stocks and purchasing activities
• Managed marketing and advertising
• Balanced end-of-day and cashier duties
• Supervised food and beverage attendants.